Contents & Pack-out Technician

Workstream; Southington (CT); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Competitive hourly pay

Overtime opportunities

On-call bonus pay

Paid time off

Paid training and certification

401k benefits

Health insurance contribution

Career growth

Job summary

ServiceMaster Restore is seeking a Contents & Pack-Out Technician in Southington, CT. This full-time role involves on-site work handling, documenting, cleaning, and storage of customer property during fire, water, and other loss events.

You will protect belongings, track items, and support insurance claims processes. The position offers competitive hourly pay, overtime opportunities, on-call bonus pay, paid training, and health insurance contributions, with potential career growth in a

Qualifications

• Valid driver's license and reliable transportation.
• Ability to lift 50+ lbs and work on your feet for extended periods.
• Attention to detail, especially when handling and documenting large volumes of items.
• Strong organizational skills & the ability to keep track of items across multiple jobs.
• Comfortable working in customer properties during high-stress/emotional situations.
• Technology and software comfort.

Responsibilities

• Pack, protect, and transport customer belongings using proper wrapping and handling for fragile, sentimental, or high-value items.
• Catalog items in Contents Track: description, brand, condition, damage.
• Organize and maintain the contents vault: shelving layout, box placement, space management.
• Track boxes and items in/out of vault storage with accurate check-in/check-out records.
• Clean and process affected items (smoke, soot, water) and prepare them for proper storage.
• Identify and document items beyond restoration for accurate reimbursement tracking.
• Maintain accurate contents records to support the insurance claims process.
• Communicate item condition and job progress to project leads and office staff.

Skills

Driver's license

Lift 50+ lbs

Attention to detail

Organizational skills

Comfort in high-stress situations

Technology proficiency

Tools

Contents Track

Xactimate

Job description

Contents & Pack-Out Technician

161 Atwater St, Plantsville CT - Full time + OT - $22-25/hr

Job Overview

In the midst of disaster, this role puts homeowners at ease by treating their belongings as if they were your own: caring for what can be saved, and carefully tracking what can’t so it’s properly reimbursed. You’ll handle, document, clean, and store customer property during fire, water, and other loss events, working on-site and in our contents vault.

What You’ll Do

• Pack, protect, and transport customer belongings using proper wrapping and handling for fragile, sentimental, or high-value items
• Catalog items in Contents Track: description, brand, condition, damage
• Organize and maintain the contents vault: shelving layout, box placement, space management
• Track boxes and items in/out of vault storage with accurate check-in/check-out records
• Clean and process affected items (smoke, soot, water) and prepare them for proper storage
• Identify and document items beyond restoration for accurate reimbursement tracking
• Maintain accurate contents records to support the insurance claims process
• Communicate item condition and job progress to project leads and office staff

Qualifications

• Valid driver's license and reliable transportation
• Ability to lift 50+ lbs and work on your feet for extended periods
• Attention to detail, especially when handling and documenting large volumes of items
• Strong organizational skills & the ability to keep track of items across multiple jobs
• Comfortable working in customer properties during high-stress/emotional situations
• Technology and software comfort

Nice to Have

• Prior experience in contents handling, restoration, moving, logistics, or warehouse inventory
• Familiarity with Contents Track, Xactimate, or similar restoration/contents software
• Prior leadership, team-lead, or supervisory experience in any industry

What We Offer

• Competitive hourly pay ($22–$25/hr based on experience)
• Overtime opportunities
• On-call bonus pay opportunities
• Paid time off
• Paid training and certification support
• 401k benefits
• Health insurance contribution
• Career growth in a fast-growing restoration company

Why Join Us

This role has built-in growth potential: We’re looking to hire either someone who can lead pack-outs from day one, or an entry-level candidate with the detail, drive, and leadership potential to grow into running contents jobs. Here, a satisfied customer, a functional team, and a healthy work-life balance define success.

Since its founding in 1929 by Marion E. Wade, a former minor league baseball player, ServiceMaster has stood by its word and its customers. As a result, it has grown into a world‑class company composed of a family of brands that provides residential and commercial services to 5 million customers in the past year alone.

Today, ServiceMaster Restore is committed to helping our communities rebuild after a disaster, helping businesses get back to work, and helping our neighbors restore their homes to pre‑loss conditions. Whether dealing with a burst pipe that impacts one home or a natural disaster that impacts the entire community, we’re by your side 24/7/365 to restore your property and your peace of mind.