Contents Operations Manager

FRSTeam by Brown's Cleaners; Portage (MI); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Paid time off

Dental insurance

Health savings account

Vision insurance

Job summary

FRSTeam by Brown's Cleaners is seeking an experienced Contents Operations Manager to oversee household contents restoration projects from start to finish. You will coordinate restoration technicians, manage schedules, maintain quality standards, and ensure an exceptional customer experience throughout the restoration process.

The ideal candidate has 3–5 years in restoration, strong leadership and communication skills, and knowledge of residential contents, electronics, textiles, furniture, and

Qualifications

• 3–5 years in restoration industry preferred.
• Previous leadership or supervisory experience required.
• Strong knowledge of residential contents restoration processes.
• Experience with electronics, textiles, furniture, artwork, and appliances preferred.
• Familiarity with insurance restoration and property claims processes.
• Proficiency with restoration software (DASH, Encircle, Gratiis, Xactimate) preferred.
• Valid driver's license and ability to lift up to 50 pounds.

Responsibilities

• Manage restoration projects from initial assignment through completion.
• Lead, coach, and develop restoration technicians while promoting teamwork, accountability, and continuous improvement.
• Coordinate daily work schedules, staffing, equipment, and project priorities.
• Conduct project inspections to ensure quality standards and customer satisfaction.
• Maintain clear communication with homeowners, insurance adjusters, contractors, and project stakeholders.
• Review project documentation for completeness and accuracy, including inventories, work orders, photographs, and project reports.
• Ensure projects are completed on schedule and within budget.
• Coordinate pack-outs, cleaning, deodorization, storage, contents manipulation, and pack-back activities.
• Oversee the installation and reconnection of household appliances and electronics when applicable.
• Resolve customer concerns professionally while maintaining a high level of customer satisfaction.
• Participate in estimating, project planning, and change management as needed.
• Assist in recruiting, onboarding, training, and mentoring new team members.
• Promote continuous improvement in operational efficiency, quality, and customer satisfaction.
• Ensure compliance with company policies, IICRC standards, and OSHA safety requirements.

Skills

Leadership

Communication

Customer service

Organization

Problem solving

Team development

Tools

DASH

Encircle

Gratiis

Xactimate

Job description

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Health insurance
• Paid time off

Are you a servant leader who enjoys developing people and creating efficient systems? Do you thrive in a fast-paced environment, take pride in delivering exceptional customer service, and understand that restoring a family's belongings is about more than cleaning items - it's about helping people recover after a disaster?

If you lead with integrity, communicate clearly, solve problems proactively, and consistently hold yourself and your team to high standards, FRSTeam is looking for you!

We are seeking an experienced, organized, and customer-focused Contents Operations Manager to oversee household contents restoration projects from start to finish. This leadership role is responsible for coordinating restoration technicians, managing project schedules, maintaining quality standards, and ensuring an exceptional customer experience throughout the restoration process.

The ideal candidate has experience in the restoration industry, excellent leadership and communication skills, strong organizational abilities, and a working knowledge of residential household contents, electronics, textiles, furniture, and appliances. This individual will lead by example, build a high-performing team, and ensure compliance with company systems, safety standards, and restoration best practices.

Key Responsibilities

• Manage restoration projects from initial assignment through completion.
• Lead, coach, and develop restoration technicians while promoting teamwork, accountability, and continuous improvement.
• Coordinate daily work schedules, staffing, equipment, and project priorities.
• Conduct project inspections to ensure quality standards and customer satisfaction.
• Maintain clear communication with homeowners, insurance adjusters, contractors, and project stakeholders.
• Review project documentation for completeness and accuracy, including inventories, work orders, photographs, and project reports.
• Ensure projects are completed on schedule and within budget.
• Coordinate pack-outs, cleaning, deodorization, storage, contents manipulation, and pack-back activities.
• Oversee the installation and reconnection of household appliances and electronics when applicable.
• Resolve customer concerns professionally while maintaining a high level of customer satisfaction.
• Participate in estimating, project planning, and change management as needed.
• Assist in recruiting, onboarding, training, and mentoring new team members.
• Promote continuous improvement in operational efficiency, quality, and customer satisfaction.
• Ensure compliance with company policies, IICRC standards, and OSHA safety requirements.

Qualifications

• 3-5 years of restoration industry experience preferred.
• Previous Leadership Or Supervisory Experience Required.
• Strong knowledge of residential contents restoration processes.
• Experience handling electronics, textiles, furniture, artwork, appliances, and specialty contents preferred.
• Familiarity with insurance restoration and property claims processes.
• Working knowledge of appliance installation and household systems.
• Proficiency with restoration software such as DASH, Encircle, Gratiis, Xactimate, or similar platforms is preferred.
• Excellent organizational, communication, and customer service skills.
• Ability to prioritize multiple projects while maintaining attention to detail in a fast-paced environment.
• Strong problem-solving, decision-making, and leadership abilities.
• Valid driver's license with an acceptable driving record.
• Ability to lift up to 50 pounds and occasionally work in residential restoration environments.

Preferred Qualifications

• IICRC Certifications (FSRT, OCT, TCST, CDS, or related) - but not necessary.
• Experience managing insurance restoration projects from loss through completion.
• Forklift certification or the ability to become certified.

What We Offer

• Starting Pay - $35-45/hour depending on experience, certifications, and leadership ability.
• Performance Incentives.
• Paid vacation and company holidays.
• Comprehensive benefits package, including health, dental, vision, and life insurance.
• 401(k) retirement plan with up to 4% employer match.
• Ongoing training and professional development.
• Opportunities for advancement within a growing restoration company.

Why Join FRSTeam?

At FRSTeam, we understand that every project represents a family or business recovering from an unexpected loss. Our team is committed to delivering exceptional service, restoring more than belongings - we restore people’s lives. If you're passionate about leading people, serving customers, and making a meaningful difference every day, we'd love to meet you.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Work Location: In person

Compensation: $35.00 - $45.00 per hour

Do you crave meaningful work?

At FRSTeam, we help families and businesses during their time of need after they've experienced property damage. We handle many of the things that people care about most, their contents. For us at FRSTeam, each day holds a real sense of purpose.

Many families and business owners have told us that we are the best part of this dark time. We think that’s because we focus on making the process as stress-free as possible, bringing compassion and kindness to every action.

This franchise is independently owned and operated by a franchise owner. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to FRSTeam Corporate.