Content Writer (Consumer Service)

Nintendo of America Inc.; Washington, Redmond (District of Columbia, WA); Hybrid; USD 77,000 - 124,000; Full time

Job summary

An established industry player is seeking a skilled creative writer with a passion for the video game industry. This hybrid role involves crafting engaging support content for customers and agents alike, ensuring brand consistency and consumer satisfaction. With a collaborative environment, you will work alongside talented teams to deliver high-quality content while honing your writing skills. If you have a knack for storytelling and a background in creative writing, this opportunity offers a chance to contribute to beloved franchises and be part of a dynamic team dedicated to creating smiles through unique entertainment experiences.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Time Off

Comprehensive Benefits Package

Qualifications

• Minimum of three years of professional creative writing experience.
• Strong knowledge of the video game industry is essential.
• Experience with large consumer brands is a plus.

Responsibilities

• Writes customer-facing support content for various channels.
• Collaborates with teams to ensure accuracy and creative direction.
• Proofreads and performs quality assurance on content.

Skills

Creative Writing

Technical Writing

Copywriting

Editing

HTML

Communication Skills

Interpersonal Skills

Organizational Skills

Knowledge of Video Game Industry

Education

Undergraduate Degree in English, Communications, Journalism

Professional Certification in Related Field

Tools

Photoshop

Illustrator

Job description

Nintendo of America Inc.

About Nintendo of America: From the launch of the Nintendo Entertainment System more than 30 years ago, Nintendo's mission has been to create smiles through unique entertainment experiences. Here at Nintendo of America Inc., we deliver on this mission by partnering closely with Nintendo Co., Ltd., to bring Nintendo's iconic and cherished franchises including Mario, Donkey Kong, The Legend of Zelda, Metroid, Animal Crossing, Pikmin and Splatoon across the Americas through our video games, hardware systems, and collaborations with partners on a range of other entertainment initiatives like feature films and theme parks.

Based in Redmond, Wash., Nintendo of America serves as headquarters for Nintendo's operations in the Americas. We are an equal opportunity employer offering a welcoming and inclusive environment in service to one another, our products, and the diverse consumers and communities we call home. For more information about Nintendo, please visit the company's website at https://www.nintendo.com/.

DESCRIPTION OF DUTIES:

• Conceptualizes and writes customer-facing support content for websites, chat bots, and other channels.


• Writes agent-facing support content and messaging that is technically accurate, relevant, and ensures consumer satisfaction while maintaining the Nintendo brand.


• Reviews and provides feedback on content written by others.


• Proof-reads and performs copy QA.


• Collaborates across NOA, regional, and global teams to ensure accuracy, awareness, creative direction and key messages in scripts.


• As designated, may represent Nintendo as an official corporate spokesperson; successful completion of training required.

SUMMARY OF REQUIREMENTS:

• Minimum of three years of professional creative writing experience.


• Strong knowledge of the video game industry.


• Strong communication, interpersonal and organizational skills.


• Strong technical or creative writing skills, in-depth knowledge of grammar and spelling mandatory.


• Copywriting, editing, and/or proofreading experience


• HTML skills required, Photoshop, Illustrator experience preferred.


• Experience with large, well-known consumer brands and/or agency is a plus.


• Undergraduate degree, and/or professional certification in English, Communications, Journalism, a related field, or equivalent work experience.

Applicants must be legally eligible to work in the United States to be considered. Visa sponsorship is not available for this role

This position is hybrid in Redmond, WA. Hybrid positions require regular onsite work following the schedule and guidelines for their division. This position is not open to fully remote status at this time.

This position includes a base salary range of $77,500 - $124,000 annually, potential for a semi-annual discretionary performance bonus, and a comprehensive benefits package that includes medical, dental, vision, 401(k), and paid time off. Please see our Benefits & Perks page for more benefits information.

#LI-Hybrid