Content Strategy Analyst

Aquent; United States; Hybrid; USD 31,000 - 125,000; Part time

Job summary

Aquent, a leading company in creative talent solutions, seeks a Content Strategy Analyst to work with a major credit card client. This role involves shaping technical communication strategies and ensuring customer engagement through clear content across platforms. If you're organized, adaptable, and possess a BA Degree, we want to hear from you!

Qualifications

• Ability to work independently and troubleshoot effectively.
• Experience with financial or tech industries valued.
• Strong organizational and communication skills.

Responsibilities

• Collaborate with teams to create and update technical content.
• Manage the review lifecycle and address stakeholder feedback.
• Publish content across various platforms and formats.

Skills

Organizational skills

Time management

Written communication

Verbal communication

Process improvement

Technical proficiency

Adaptability

Troubleshooting

Education

BA Degree

Tools

Microsoft Office

Content management systems

Authoring tools

Job description

Direct message the job poster from Aquent

Creative Recruiter Specializing In Matching Top Talent With Creative Opportunities. Let's Connect!

Our leading credit card client is seeking an experienced Content Strategy Analyst to join their team on a hybrid or remote basis (CST or EST only).

Become an integral part of a global leader in payment technology, empowering businesses and consumers with innovative financial solutions. As a Content Strategy Analyst, you will play a pivotal role in shaping how technical information is communicated to customers and stakeholders, ensuring seamless integration and maximizing the impact of cutting-edge technology. Join a dynamic team committed to delivering world-class content that drives business growth and fosters customer success.

This exciting opportunity allows you to contribute directly to the development and delivery of critical technical documentation. Collaborate with cross-functional teams, including product managers, engineers, and testers, to craft clear, concise, and user-friendly content that empowers customers to leverage the full potential of offered products and services.

Responsibilities:

• Collaborate with cross-functional teams to create and update technical content.
• Ensure documentation adheres to established writing standards.
• Manage the review lifecycle and address feedback from internal and external stakeholders.
• Deliver exceptional customer service to business partners and customers.
• Author content in XML or markdown.
• Publish content across various platforms and formats (PDF, HTML, Wiki, online help).
• Identify and implement process improvement opportunities.

Must-Have Qualifications:

• Strong organizational and time management skills.
• Excellent written and verbal communication skills.
• Technical proficiency and a process improvement mindset.
• Adaptability to a dynamic and fast-paced environment.
• Ability to work independently and troubleshoot effectively.
• Experience with Microsoft Office products.
• Basic understanding of content localization.
• BA Degree required.
• Background with financial or tech industries.

Nice-to-Have Qualifications:

• Experience with content management systems (CMS) and authoring tools (e.g., Ixiasoft, Oxygen, xMetal, Visual Studio Code).
• Basic understanding of DITA/XML, HTML, and PDF.
• Experience with technical publication guidelines (e.g., MSTP/Chicago).

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Writing/Editing

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