Content Programs Manager: Help Center & YouTube

Synergis; New York (NY); Hybrid; USD 83,000 - 89,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401k

Commuter benefits

Job summary

Synergis is seeking a content project manager in New York for YouTube product Help Center articles. Hybrid schedule: in-office Tuesday through Thursday, with Monday and Friday remote.

You will oversee article concepts, drafts, milestones, and cross‑functional coordination to deliver high‑quality, on‑time content. Responsibilities include writing and editing Help Center content, managing timelines and resources, and ensuring compliance with brand guidelines and legal requirements.

Qualifications

• 4 years of experience in journalism, PR, internal or executive communications.
• Excellent communication, interpersonal, and negotiation skills.
• Ability to work independently and as part of a collaborative team.
• Strong organizational and problem-solving skills with attention to detail.
• Proficiency in project management software and tools.

Responsibilities

• Oversee written Help Center articles from concept development to final delivery.
• Write drafts, drive milestone completion, manage timelines, and communicate across stakeholders.
• Write support and educational Help Center articles for YouTube products.
• Manage the full lifecycle of written content projects.
• Develop and manage project timelines, resource allocation, and ensure deadlines and budgets.
• Collaborate with internal teams and external partners to define scope and deliverables.
• Ensure all written content meets YouTube's quality standards, brand guidelines, and legal requirements.

Skills

Excellent communication

Negotiation skills

Independent & team work

PM software proficiency

Tools

Project management software

Job description

Synergis is seeking a content project manager in New York for YouTube product Help Center articles. Hybrid schedule: in-office Tuesday through Thursday, with Monday and Friday remote.

You will oversee article concepts, drafts, milestones, and cross‑functional coordination to deliver high‑quality, on‑time content. Responsibilities include writing and editing Help Center content, managing timelines and resources, and ensuring compliance with brand guidelines and legal requirements.