Content Operations Specialist I

Renaissance; Indianapolis (IN); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading education technology provider is looking for a Content Operations Specialist I in Indianapolis. You will support the Content team by providing systems expertise, troubleshooting issues, and managing customer inquiries. The ideal candidate will have experience in technical operations and proficiency in Microsoft Office. This position offers competitive pay based on experience, boasting a range of $16.78 to $23.06 per hour, along with comprehensive benefits, including health, 401(k), and parental leave.

Benefits

World Class Health Benefits

401(k) with company match

Paid Vacation and Sick Time Off

Tuition Reimbursement

Employee Assistance Programs

Qualifications

• Experience managing internal and external customer inquiries and providing support to Customer Service.
• Strong written and verbal communication skills are essential.
• Ability to effectively manage time and tasks.

Responsibilities

• Troubleshoot issues and suggest system improvements for the Content teams.
• Collaborate with teams to maintain production goals and workflows.
• Create and maintain production-related reports.

Skills

Technical operations experience

Workflow planning

Data analysis and reporting

Proficiency in Microsoft Office

Education

Associate or bachelor’s degree

Tools

Snowflake

Amazon Web Services

Job description

Overview

About Renaissance

When you join Renaissance, you join a global leader in pre-K–12 education technology! Renaissance’s solutions help educators analyze, customize, and plan personalized learning paths for students, allowing time for what matters—creating energizing learning experiences in the classroom. Our fiercely passionate employees and educational partners have helped drive phenomenal student growth, with Renaissance solutions being used in over one-third of US schools and in more than 100 countries worldwide.

Every day, we are connected to our mission by exemplifying our values: trust each other, win together, strive for the best, own our actions, and grow and evolve.

Job Description

The Content Operations Specialist I supports the Content team and its products by providing systems expertise and troubleshooting issues, fielding customer inquiries, coordinating data projects and report/metric development, and collaborating with cross-functional ops teams including Product Management, Information Systems and Engineering. The Ops Specialist monitors overall data integrity for the products.

Responsibilities

• Apply systems knowledge to troubleshoot issues and suggest system improvements for the Content teams.
• Respond to internal & external customer inquiries and provide support to Customer Service.
• Work collaboratively with Content teams, other ops teams, information systems teams, and engineering.
• Maintain awareness of production goals & workflow and prioritize production or support tasks accordingly.
• Create and maintain production-related reports and other reports as needed.
• Monitor integrity of book data in systems and reports.
• Support internal and external projects.
• Collaborate with team leaders to coordinate workflows.

Requirements

• Measurable experience in technical operations
• Workflow planning
• Data analysis and reporting
• Proficiency in Microsoft Office suite

Preferred

• Associate or bachelor’s degree
• Excellent written and verbal communication skills
• Effective time and task management
• Proven collaboration skills
• Internal/external customer service
• Project management
• Familiarity with Snowflake, Amazon Web Services, and artificial intelligence

Additional Information

All your information will be kept confidential according to EEO guidelines. #LI-Remote

Salary and Benefits

The below compensation range is based on national market data and may vary by experience and location.

Salary Range

$16.78—$23.06 USD

Benefits for eligible US employees

• World Class Health Benefits: Medical, Prescription, Dental, Vision, Telehealth
• Health Savings and Flexible Spending Accounts
• 401(k) and Roth 401(k) with company match
• Paid Vacation and Sick Time Off
• 12 Paid Holidays
• Parental Leave (20 total weeks with 14 weeks paid) & Milk Stork program
• Tuition Reimbursement
• Life & Disability Insurance
• Well-being and Employee Assistance Programs

Frequently cited statistics show that some women, underrepresented individuals, protected veterans and individuals with disabilities may only apply to roles if they meet 100% of the qualifications. At Renaissance, we encourage all applications. Roles evolve over time, especially with innovation, and you may be just the person we need for the future!

Equal Opportunity Employer

Renaissance is an equal opportunity employer and does not discriminate with respect to any term, condition or privilege of employment based on race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, military or veteran status, marital status, or status of an individual in any group or class protected by applicable federal, state, or local law.

For California Residents, please see our Privacy Notice for California Job Candidates here .

Reasonable Accommodations

Renaissance also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. If accommodation is needed to participate in the job application or interview process, please contact Talent Acquisition ([e-mail]) .

Employment Authorization

Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

For more information about Renaissance, visit: https://www.renaissance.com