Content moderator - EdTech

Jobgether; United States; On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

Fully remote

Unlimited vacation

13 paid holidays

12 weeks parental leave

Medical, dental, vision insurance

401(k) with employer matching

Professional development stipend

Job summary

Jobgether is partnering with an EdTech organization to hire a Content Moderator for a fully remote, US-based role. You will review AI-flagged student activity, apply crisis-intervention judgment, and escalate high-risk cases within strict timelines.

The position emphasizes privacy, clear communication with school safety teams, and accurate documentation. The ideal candidate brings experience in education or related fields, strong analytical skills, and the ability to work independently in a

Qualifications

• Experience in education, psychology, counseling, law enforcement, crisis intervention, social-emotional learning, content moderation, or text/call hotline services.
• Demonstrated experience supporting children, students, or vulnerable populations in behavioral, emotional, or safety concerns.
• Crisis intervention, counseling, or hotline experience is highly valuable.
• Strong ability to evaluate online content in context, not just individual words.
• Maintain concentration and accuracy in a real-time queue with sensitive cases.
• Make quick, sound decisions and follow escalation procedures during high-risk situations.
• Excellent written and verbal communication to share sensitive information professionally.
• Solid understanding of social media, youth language, and digital trends.
• Calm, focused, and professional when reviewing distressing content.
• Attention to detail and compliance in documentation and processes.
• Ability to work independently in a fully remote environment.
• Bilingual proficiency is valuable for safety communications.
• Willingness to learn AI safety tools and internal workflows quickly.
• Availability to work Monday–Friday 7:00 AM–3:00 PM Central Time; some flexibility.
• Authorized to work in the United States or United Kingdom.

Responsibilities

• Review online activity flagged by AI for harmful or high-risk content and determine intervention level.
• Analyze student activity histories and context to distinguish normal behavior from urgent concerns.
• Monitor a real-time alert queue and ensure incidents are reviewed, documented, and escalated on time.
• Execute crisis-response protocols for incidents involving self-harm, suicide, violence, or other safety concerns.
• Communicate professionally with school districts and safety personnel via email and phone when intervention is required.
• Maintain accurate records of investigations, decisions, communications, and escalation steps.
• Apply domain knowledge to assess student activity accurately and consistently.
• Interpret social media trends and slang to provide context during evaluation.
• Identify recurring behavior patterns and contribute insights to improve safety processes.
• Maintain high standards for accuracy, response time, and documentation in a fast-paced environment.
• Collaborate with internal safety teams to handle complex or sensitive cases.
• Progress toward becoming a trusted subject matter expert in digital student safety and crisis workflows.

Skills

Crisis intervention

Content moderation

Data privacy

Analytical judgment

Remote work

Communication

Multilingual ability

AI safety tools

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Content Moderator - EdTech based in the United States. This is a mission-driven opportunity to help protect students by reviewing potentially harmful online activity identified by AI-powered safety technology. You will combine careful content analysis, contextual judgment, and crisis-response skills to distinguish everyday student behavior from situations requiring urgent intervention. Working remotely, you will monitor a live alert queue and help ensure high-risk incidents are assessed and escalated within strict response times. Your work will provide school safety teams with the context they need to respond effectively to potential self-harm, suicide, violence, and other serious risks. The role sits at the intersection of technology, education, digital safety, and human judgment. It offers the opportunity to develop deep expertise in student safety, crisis management, and online behavior analysis while making a tangible difference in students’ lives. The position follows a Monday-Friday, 7:00 AM-3:00 PM Central Time schedule, with some flexibility possible.

Accountabilities

• Review online activity flagged by AI for potentially harmful, concerning, or high-risk content and determine the appropriate level of intervention.
• Analyze student activity histories and surrounding context to distinguish normal behavior, curiosity, and emerging concerns from situations requiring urgent action.
• Monitor a real-time alert queue continuously and ensure critical incidents are reviewed, documented, and escalated within required response timelines.
• Execute established crisis-response and emergency communication protocols for incidents involving potential self-harm, suicide, violence, or other serious safety concerns.
• Communicate professionally and clearly with school districts and safety personnel through email and phone when intervention is required.
• Maintain accurate and detailed records of investigations, decisions, communications, escalation steps, and outcomes within internal support systems.
• Apply education, behavioral, psychological, crisis-intervention, or related domain knowledge to assess student activity accurately and consistently.
• Interpret social media trends, digital culture, slang, and online behaviors to provide appropriate context when evaluating potentially concerning activity.
• Identify recurring student behavior patterns and emerging digital trends and contribute insights that improve safety processes, documentation, and technology.
• Maintain consistently high standards for accuracy, response time, documentation quality, and queue management in a fast-paced environment.
• Collaborate with internal student safety teams and other stakeholders to ensure effective handling of complex or sensitive cases.
• Progress toward becoming a trusted subject matter expert in digital student safety, online risk assessment, and crisis-response workflows.

Requirements

• Experience in a relevant field such as education, psychology, counseling, law enforcement, crisis intervention, social-emotional learning, content moderation, or text/call hotline services.
• Demonstrated experience supporting children, students, or vulnerable populations, particularly in situations involving behavioral, emotional, or safety concerns.
• Previous crisis intervention, counseling, behavioral support, hotline, or similar high-pressure experience is highly valuable.
• Strong analytical judgment and the ability to evaluate online content in context rather than relying solely on individual words, phrases, or isolated incidents.
• Ability to maintain a high level of concentration and accuracy while managing a continuous, real-time queue and multiple potentially sensitive cases.
• Ability to make sound decisions quickly and follow established escalation and emergency communication procedures during high-risk situations.
• Strong written and verbal communication skills, with the ability to communicate sensitive information clearly, professionally, and empathetically.
• Strong understanding of social media, online culture, current digital trends, and youth-oriented language and slang.
• Ability to remain calm, focused, and professional when reviewing sensitive or potentially distressing content.
• Strong attention to detail and commitment to accurate documentation, follow-through, and procedural compliance.
• Ability to work independently in a fully remote environment while collaborating effectively with distributed teams.
• Bilingual proficiency is valuable for supporting real-time safety communication and broader student populations.
• Ability to learn specialized AI safety tools, internal software, emergency protocols, and workflows quickly.
• Availability to work Monday through Friday, 7:00 AM to 3:00 PM Central Time; some schedule flexibility may be possible.
• Candidates must be authorized to work in the United States or United Kingdom for any employer.

Benefits

• Compensation of up to $55,000, depending on background and experience.
• 100% fully remote work environment.
• Monday-Friday daytime schedule with some flexibility possible.
• Unlimited vacation/flexible time off.
• 13 paid holidays, plus a full paid holiday break around Christmas and New Year.
• 12 weeks of fully paid parental leave for birth, adoption, or fostering.
• Company-sponsored medical, dental, and vision insurance.
• Employee Assistance Program (EAP) and access to mental health and wellbeing resources.
• 401(k) retirement plan with employer matching.
• Tax-advantaged HSA/FSA spending accounts.
• $1,000 annual professional development stipend to support ongoing learning and career growth.
• Perks and discounts through a dedicated employee discount platform, including savings on travel, electronics, fitness memberships, and more.
• Opportunity to develop specialized expertise in student safety, crisis intervention, AI-powered content moderation, and digital risk assessment.
• Mission-driven, people-first remote culture focused on trust, accountability, and meaningful impact.

Data Privacy Notice

By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.