Content Manager

PSI Services; Saint Paul (MN); Remote; USD 80,000 - 95,000; Full time

Job summary

A leading services company seeks a Content Manager to oversee creation and organization of a centralized content library. This role requires strategic thinking and people management skills. Ideal candidates should have at least 3 years of experience in content management and proficiency in AI tools and project management. The position is full-time, remote with occasional travel.

Benefits

401(k) retirement benefits

Enhanced paid time off

Health insurance plans

Employee Assistance Program

Flexible work-life balance

Qualifications

• Minimum 3 years in content management or related field.
• 1+ years in people management or mentorship.
• Experience with AI-driven solutions.

Responsibilities

• Oversee creation and management of content library.
• Engage with stakeholders to implement content solutions.
• Supervise Proposal Support staff.

Skills

Content management

Technical writing

AI tools proficiency

Project management

Team management

Education

Bachelor’s degree in Communications or related field

Tools

Content management systems

Proposal management software

Project management tools

Job description

Description

Title: Content Manager

Location: Remote-US

Salary: up to $95K

About PSI

Join Us at PSI - Where You Belong, Grow, and Thrive!

At PSI, we believe that people achieve their best when they feel they truly belong. That’s why fairness and opportunity are at the heart of everything we do - not just words, but values deeply embedded in our culture and the full employee experience.

We’re proud to foster an environment where everyone is supported to reach their full potential. From your first day through every step of your journey with us, you’ll feel the difference in how we work, grow, and succeed together.

What You Can Expect From Us - We know that great work starts with feeling valued. That’s why we’ve benchmarked all our roles against local market rates and why you’ll always see salary details in our job postings. We believe in transparency, and we want you to feel confident that your next move aligns with your expectations.

About the Role

The Content Manager oversees the creation, organization, and optimization of a centralized content library of reusable proposal materials, templates, and past responses. This role also includes direct supervision of proposal support staff to ensure alignment across content management, proposal support, and technical writing functions.

This position requires a strategic thinker who can assess long-term content needs, implement knowledge management strategies, and drive process improvements to enhance accessibility and usability.

The Content Manager will engage with proposal writers and stakeholders to identify challenges and proactively implement solutions that improve content retrieval and efficiency. As a people manager, this individual will oversee Proposal Support staff, ensuring their work contributes to the overall content strategy. They will provide guidance, training, and mentorship to foster a collaborative environment while ensuring quality, consistency, and efficiency. Strong proficiency in AI, content automation tools, and project management software are essential for driving innovation in content accessibility.

This is a full-time, permanent position with flexible working hours from Monday to Friday. While the role can be performed remotely, occasional travel may be required for meetings, training, or industry events.

Role Responsibilities

Content Management & Oversight

• Maintain and optimize a centralized repository of proposal materials, ensuring content is current, structured, and accessible.

• Audit and refine content regularly to enhance relevance and usability while eliminating outdated or redundant materials.

• Capture and integrate new content from SME updates and past proposals to improve accuracy and minimize future edits.

• Oversee tagging and structuring strategies to support scalability and improve retrieval efficiency.

• Identify and resolve content access challenges in collaboration with proposal teams.

• Provide training and develop user-friendly workflows, documentation, and instructional materials.

• Use analytics to assess content performance and recommend improvements.

People Management & Leadership

• Supervise Proposal Support staff, ensuring alignment between content management, proposal development, and technical documentation.

• Provide coaching, training, and mentorship to support skill development and team collaboration.

• Assign and oversee work, ensuring timely completion of content-related tasks.

• Serve as an escalation point for content-related challenges, guiding problem-solving efforts.

• Foster a collaborative team environment and drive continuous process improvements.

• Evaluate workload distribution and optimize workflows to balance priorities effectively.

Technical Writing & Content Development

• Oversee the creation of clear, concise, and accurate technical content to support proposals and business development.

• Ensure documentation aligns with business needs and incorporates SME and stakeholder feedback.

• Work with the Technical Writer to develop structured, reusable content for efficient proposal writing.

Technology Integration & Process Optimization

• Lead the setup and optimization of proposal management software, project management tools, and AI-driven solutions.

• Maintain a structured metadata and tagging system to improve content retrieval and usability.

• Continuously explore new tools and methods to enhance content development, automation, and accessibility.

Content Strategy & Long-Term Planning

• Develop scalable content strategies that align with organizational objectives and support long-term efficiency.

• Attend proposal development meetings to identify pain points and proactively develop content solutions.

• Collaborate with Proposal Leaders, SMEs, Marketing, and Proposal Writers to forecast content needs and reduce reactive last-minute updates.

• Apply critical thinking to content curation, evaluating materials for long-term use and relevance.

• Stay informed on industry trends and emerging technologies to drive continuous improvement.

Knowledge, Skills and Experience Requirements

Education and Experience

• Experience in content management, proposal development, technical writing, or knowledge management (3+ years).

• Prior people management or mentorship experience (1+ year).

• Bachelor’s degree in Communications, Knowledge Management, Information Systems, Business, Technical Writing, or a related field. Equivalent experience in proposal management will be considered, particularly with demonstrated expertise in workflow automation and AI tools.

Technical and Analytical Skills

• Proficiency in content management systems, proposal management software, and project management tools.

• Experience with AI-powered knowledge management solutions (e.g., ChatGPT, Copilot, proposal automation tools).

• Strong technical writing and editing skills, with an understanding of how to create structured, reusable content.

• Strong analytical and problem-solving skills to optimize content and anticipate challenges.

Communication and Leadership

• Strong written, editing, and proofreading abilities with the ability to communicate complex concepts clearly.

• People management or mentorship experience, including the ability to provide feedback and guide team members.

• Strong active listening and collaboration skills to engage in team discussions and identify content gaps.

Project Management and Adaptability

• Experience in process optimization and continuous improvement methodologies.

• Strong organizational skills with the ability to manage multiple priorities effectively.

• Willingness to learn and adapt to new technologies, industry trends, and evolving business needs.

• Ability to thrive in a fast-paced, deadline-driven environment while managing competing priorities.

Benefits & Culture

Alongside a competitive salary, we offer a comprehensive benefits package designed to support your well-being, your future, and your sense of purpose:

• Retirement Benefits: 401(k), pension, or country-specific retirement plans with employer contributions

• Generous Time Off: Enhanced paid time off/annual leave policies

• Health & Wellbeing Coverage: Medical insurance tailored to your region, plus:

• US: Dental, vision, life, and short-term disability insurance

• UK: Medical cashback plan including dental, vision, and income protection

• Flexible Spending Accounts (US)

• Employee Assistance Program (EAP): Confidential support whenever you need it

• Work-Life Balance: We understand life happens outside of work, and we fully support flexibility

• Wellness Culture: Regular global wellness initiatives to help you stay healthy and inspired

• Future Planning: Tools and support to help you grow personally and professionally

• Giving Back: Enjoy a Volunteer Day each year and opportunities to support our communities and industry

At PSI, we’re more than just a workplace - we’re a global team driven by shared values and real impact. If you're ready to be part of a company that’s committed to your growth and well-being, we’d love to hear from you.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.