Content Management Operations Senior Manager

Genentech; Los Angeles (CA); Remote; USD 137,000 - 257,000; Full time

Job summary

A leading company in healthcare is seeking a Content Management Operations Senior Manager to oversee content workflows and ensure operational efficiency. The role includes developing best practices and collaborating with stakeholders to improve processes. Ideal candidates will have a strong background in content management and compliance, with experience in multi-channel environments. This position offers remote options for qualified candidates outside the Bay Area.

Benefits

Potential bonuses

Benefits

Qualifications

• 5 years in content/digital asset management or related roles.
• 2 years of experience with Veeva Vault PromoMats.

Responsibilities

• Develop and communicate standards for content operations.
• Monitor process adoption and compliance.
• Collaborate with stakeholders on content workflows.

Skills

Content Management

Digital Asset Management

Compliance

Project Management

Communication

Education

Bachelor's degree in a relevant field

Tools

Veeva Vault PromoMats

Job description

Content Management Operations Senior Manager

Join to apply for the Content Management Operations Senior Manager role at Genentech.

Position Overview

The Content Management Operations Senior Manager is responsible for developing and implementing content workflows, standards, and best practices to ensure speed to market, content compliance, and operational efficiency across the content lifecycle. This role involves managing content workflows, maintaining system hygiene, ensuring proper tagging and version control, and supporting content reuse and translation operations.

Why Join Genentech

We’re passionate about delivering on Our Promise to improve lives and create healthier communities. Our culture fosters inclusivity, integrity, and creativity, boldly pursuing solutions to complex health challenges and societal transformation.

About Us

Digital Experience at Genentech is shaping the future of healthcare engagement through digital innovation and human-centered design. We leverage AI, digital engagement, and omnichannel technologies to create seamless, personalized experiences for patients and customers. Join us to lead transformative change and redefine healthcare experiences.

Key Responsibilities

• Develop, revise, and communicate standards, processes, and best practices for content/digital asset operations.
• Design and implement operational processes for new capabilities.
• Support the Content Management team in understanding current and future workflows aligned with the content roadmap.
• Monitor process adoption, usage, and compliance; identify gaps and develop improvement plans.
• Collaborate with stakeholders to ensure understanding and adoption of processes.
• Partner with leadership on strategy, planning, and change management.
• Communicate with stakeholders regarding Veeva Vault PromoMats updates and change management.
• Ensure compliance with all relevant laws, regulations, and policies.
• Design and track content operations KPIs and metrics.
• Maintain Content Management & Review documentation and resources.
• Support CAPs from audits and compliance processes.

Qualifications

Minimum Requirements

• Bachelor's degree in a relevant field or equivalent experience in healthcare, pharma, or biotech.
• At least 5 years in content/digital asset management, operations, or related roles.
• 2 years of experience with Veeva Vault PromoMats.
• Experience managing content operations in multi-channel environments, understanding of compliance, taxonomies, and metadata.

Preferred Skills

• Knowledge of marketing lifecycle and therapeutic areas.
• Ability to create job aids and documentation.
• Agile mindset and continuous improvement focus.
• Project management experience.
• Strong communication skills and cross-functional collaboration.
• Familiarity with MLR review workflows.

Location & Compensation

Based in South San Francisco, CA, with remote options for US candidates outside the Bay Area. No relocation assistance. Salary range: $137,900 - $256,100, plus potential bonuses and benefits.

Additional Information

Genentech is an equal opportunity employer. Accommodations are available for applicants with disabilities.