Content Management Analyst I (fixed term, 2 years)

Wolters Kluwer; United States; Remote; USD 65,000 - 95,000; Full time

Job summary

Join a leading technology company as a Content Management Analyst where you will monitor and capture regulatory content across regions. This role demands a detail-oriented individual with a Bachelor's degree and strong analytical skills. Enjoy a supportive work culture with personal development opportunities and a robust benefits package.

Benefits

Yearly performance bonus

Referral bonus

Meal vouchers

Corporate Health Insurance

Flexible working schedule

Up to 28 days annual leave

Mindfulness and Wellbeing programs

Qualifications

• Bachelor’s degree preferred in law/economics or foreign languages.
• Strong analytical and detail-oriented mindset required.
• Proficiency in Microsoft Office and familiarity with content management systems.

Responsibilities

• Monitor regulatory content and maintain accuracy rates above 98%.
• Contribute to the development of global content updates.
• Assist with content management workflows using technical tools.

Skills

Analytical mindset

Detail-oriented

Organizational skills

Proficiency with Microsoft Office

Excellent communication skills

Collaborative work

Flexibility

Education

Bachelor’s degree in law/economics or foreign languages

Tools

Content management systems

Job description

#BETHEDIFFERENCE

If making a difference matters to you,then you matter to us.

Joinus, atWolters Kluwer,and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provideexpert software & information solutions that the world’s leading professionalsrely on, in the moments that matter most.

You’llbesupported by collaborative colleagues who share a purpose.We are21,000 people unique in ourdreams, life stories, abilities, and passions who come together every daywith one ambition: to make a difference. Wedo our best work together, connecting to create new innovations with impact.

The Content Management Analyst is primarily responsible for the monitoring and capture of all content that is issued by regulators in their respective region (North America, UK/EMEA, or APAC) through the regulatory change production process. You will use a variety of tools including web scraping scripts, change detection tools, and manual monitoring to identify and capture all relevant regulatory changes that are produced within their region and advance said content through the appropriate workflows within a proprietary content management system.

The Content Management Analyst will have the ability to develop understanding of the administrative procedure for regulators that issue compliance and regulatory change content for their specific region (North America, EMEA, or APAC) in the Financial Services industry. This resource will assist with the front-end process of content development, content identification, prioritization, acquisition, and establishment of global content standard operating procedures and workflows for the production of international regulatory compliance content.

Responsibilities:

• Monitor and capture all content issued by regulators in the assigned region (North America, UK/EMEA, or APAC) using tools such as web scraping scripts, change detection tools, and manual monitoring.

• Develop an understanding of administrative procedures for regulators in the Financial Services industry and contribute to the front-end process of content development, identification, prioritization, acquisition, and establishment of global content standard operating procedures.

• Ensure real-time capture of content, preventing missed actions, and load accurate data into client-specific systems on a daily basis.

• Ensure all content produced is timely, accurate, and meets clients' Service Level Agreements (SLAs):

  • Ensure updates for enacted US content are processed within 24 hours of publication, while updates for all other content must be processed within 48 hours of publication (TAT

  • Maintain an accuracy rate exceeding 98% for the entire year.

  • Bi-weekly audit completion and immediate processing of identified missed actions.

  • No client queries for processed records.

• Expand and build the regulatory library, contributing to the development of global content updates.

• Utilize technical expertise in change detection tools, web scraping scripts, and content management systems to manage workflows and metrics efficiently.

• Handle escalations regarding content issues and accuracy internally.

• Develop analytical skills by assisting with research tasks related to regulatory content queries, scoping, non-functioning links, missing content, and creating/revising existing Standard Operating Procedures (SOPs).

• Assist in the delivery of global content updates to meet Reg Change Performance goals and SLAs.

• Conduct training for new team members or those assigned to monitored regulators.

Requirements:

• Bachelor’s degree, preferably in law/economics or foreign languages.

• Analytical and detail-oriented mindset.

• Strong organizational skills and proficiency with Microsoft Office programs.

• Familiarity with content management systems.

• Excellent verbal and written communication skills in English.

• Ability to work collaboratively in a team environment.

• Flexibility, responsiveness to change, and a proactive attitude.

• Understanding of compliance tool markets and customer needs.

Our Offer:

• Room for personal development through external, internal training tools and learning and development program #GROW

• Yearly performance bonus based on your seniority

• Referral bonus, meal vouchers, monthly allowance, gift vouchers twice a year

• Corporate Health Insurance

• Mindfulness and Wellbeing programs (Wellbeats, MyQuillibrium, Compsych, Mind & Body webinars)

• Up to 28 days of annual leave based on seniority

• We have a strong Work from Home culture and take into consideration punctual needs and more

• Flexible working schedule

• Being part of Wolters Kluwer you will contribute to the development of our own products and software solutions

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.