Content Lead

New Era Technology; United States; Hybrid; USD 69,000 - 74,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

New Era Technology is seeking a Content Lead – Pharma Content Operations & MLR to drive DTC health content strategy and ensure regulatory-compliant consumer messaging across web properties. You will manage end-to-end content workflows, coordinate with Brand Teams, and oversee live MLR sessions to incorporate reviewer feedback.

You will collaborate with agency partners, product owners, and regulatory teams, ensuring accurate copy, ISI placements, and timely content updates in a fast-paced, hybrid

Qualifications

• 10+ years of digital content strategy, copyediting or content ops in pharma/healthcare.
• Experience creating consumer-focused health content for DTC web properties.
• Expertise in copyediting, proofreading, and editorial quality for consumer digital experiences.
• Proven experience using Veeva Vault Promomats or similar MLR tools for regulatory submission and tracking.

Responsibilities

• Lead DTC content strategy and copyediting to ensure accessible, brand-consistent messaging.
• Manage end-to-end content workflows and timelines across regulatory and digital production pipelines.
• Oversee Veeva Vault MLR submissions, routing, and approval processes with cross-functional teams.
• Attend and facilitate live MLR review sessions and track required editorial changes.
• Coordinate with design and editorial teams to implement regulatory and user-focused revisions.
• Develop and maintain governance guidelines and improvements for content operations.

Skills

DTC Strategy

Editorial Precision

Regulatory Acumen

Cross-functional Collaboration

Consumer Advocacy

Agility

Process Leadership

Education

Bachelor’s degree in English/Healthcare Communications

Tools

Veeva Vault Promomats

Zinc or Pepper

Job description

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you.

SUMMARY

The Content Lead – Pharma Content Operations & MLR oversees the adaptation, submission, tracking, and governance of digital content specifically for direct-to-consumer (DTC) healthcare and pharmaceutical web properties. Bridging DTC content strategy, consumer-focused copyediting, and regulatory operations, this role ensures seamless routing of digital assets through Medical, Legal, and Regulatory (MLR) review platforms (such as Veeva Vault).

The Content Lead acts as a core strategic and operational liaison between Brand Teams, Product Owners, Agency Partners, and Regulatory Reviewers. Grounded in a strong background of DTC health communications, they are responsible for maintaining pristine consumer copy standards, evaluating content through the end-user lens, capturing reviewer feedback in real-time, and driving post-review content updates while maintaining regulatory safety.

COMPETENCIES & CORE BEHAVIORS

• DTC Content Strategy & Consumer Focus: Deep expertise in structuring web copy for direct-to-consumer audiences, translating complex clinical/medical jargon into accessible, engaging, and empathetic health content.
• Editorial & Grammatical Precision: Advanced mastery of English grammar, syntax, punctuation, mechanics, and style guidelines across digital channels.
• Regulatory Acumen & Rigor: Deep understanding of regulated pharmaceutical copy life cycles, medical review workflows, claim structures, and consumer FDA compliance requirements (including Fair Balance and ISI placement).
• Cross-Functional Collaboration: Exceptional ability to interface between agency creative partners, enterprise brand managers, and regulatory compliance teams.
• Consumer Advocacy: Strong point of view (POV) on content clarity, tone, and user-centric readability, actively identifying over-promising, ambiguous, or confusing messaging prior to regulatory submission.
• Agility & Adaptability: Ability to thrive in high-velocity environments, pivot quickly based on reviewer feedback, and manage varied tracking systems across multi-team ecosystems.
• Process Leadership: Proactive mindset focused on identifying operational bottlenecks, establishing governance guidelines, and driving continuous workflow improvements.

DUTIES & RESPONSIBILITIES

• DTC Content Strategy & Copyediting: Perform meticulous copyediting and proofreading on DTC web assets to guarantee intuitive user flows, accessible consumer messaging, flawless grammar, and alignment with consumer brand guidelines.
• Workflow Project Management: Project manage end-to-end content workflows and timelines to eliminate bottlenecks, ensure cross-functional alignment, and keep content continuously moving through regulatory and digital production pipelines.
• Veeva & MLR Workflow Management: Manage full-lifecycle digital copy submissions, tactic routing, and approval workflows in Veeva Vault (or equivalent promo-mats platforms), aligning delivery timelines with DTC Brand Teams.
• Live Review Facilitation: Attend and facilitate live MLR review sessions, tracking feedback, annotations, and required editorial adjustments in real-time.
• Design & Editorial Alignment : Partner closely with visual designers and content creators immediately following review sessions to execute required regulatory and consumer-focused revisions accurately.
• Regulatory Guidelines & Governance: Document and maintain continuous operational guidelines based on reviewer feedback (e.g., restricted consumer terms, claim substantiation, framing rules).
• Content Verification & UAT: Assist with content verification during User Acceptance Testing (UAT) to confirm live DTC web deployments precisely match MLR-approved copy, DISCLAIMERS, and ISI elements.
• Process Improvement: Evaluate cross-team handoffs and tool usages to develop streamlined content operations and faster submission turnarounds.

REQUIRED EDUCATION

• Bachelor’s degree in English, Journalism, Communications, Marketing, Healthcare Communications, or a related discipline.

EXPERIENCE

• 10+ years of professional experience in digital content strategy, copyediting, or content operations, with a strong background in Direct-to-Consumer (DTC) digital properties within the pharmaceutical, biotech, or healthcare sectors.
• Demonstrated experience developing and refining web content designed specifically for consumer/patient health literacy and engagement.
• Proven expertise in line-editing, copyediting, proofreading, and technical grammar verification for consumer-facing digital experiences.
• Extensive hands-on experience managing digital content through Veeva Vault Promomats (or similar commercial MLR review software like Zinc or Pepper).
• Proven track record participating in and managing live MLR/PMRC review sessions and translating regulatory feedback into actionable edits.

Professional verbal and written English communication skills. Advanced mastery of grammar, syntax, punctuation, and consumer style mechanics. Ability to articulate complex editorial and design decisions clearly to non-design executives, engineering leads, and business stakeholders.

QUALIFICATIONS

Required:

• 10+ years of digital content strategy, DTC copywriting/editing, or MLR content operations in pharma/healthcare.
• Proven background framing copy for Direct-to-Consumer (DTC) healthcare websites and digital platforms.
• Exceptional proficiency in English grammar, punctuation, usage, and style consistency across digital web properties.
• Demonstrated expertise using Veeva Vault for regulatory submission and tracking.
• Strong grasp of DTC regulatory considerations regarding pharmaceutical claims, fair balance, and Important Safety Information (ISI) web placement.
• Sharp eye for detailed formatting, structural alignment, and consumer readability.

Preferred:

• Background in formal copyediting or editorial quality assurance frameworks for consumer healthcare.
• Experience working within enterprise Content Management Systems (CMS).
• Familiarity with User Acceptance Testing (UAT) processes for DTC web copy verification.

PHYSICAL DEMANDS

Standard office environment demands: ability to sit or stand at a workstation for extended periods, operate standard computer equipment, and participate in hybrid team meetings.

WORK ENVIRONMENT & HOURS

• Expected Hours of Work: Monday through Friday, normal business hours.
• Travel: None.

Pay Range

$69 - $74 USD

New Era Technology, LLC., and its subsidiaries("New Era" "we", "us", or "our") in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions("Solutions").