Content Integration Consultant (Must work Saturday & Sunday)

Workiva; United States; Remote; Full time

Job summary

A leading company is seeking a Content Integration Consultant to support Capital Markets and Investments document requests. The role involves providing exceptional customer service, managing document imports, and ensuring accuracy in financial documents. Ideal candidates will have a background in customer support, strong organizational skills, and the ability to thrive in a fast-paced environment.

Benefits

401(k) match

Comprehensive employee benefits package

Restricted Stock Units

Discretionary annual bonus

Qualifications

• Prior customer support or customer-facing experience required.
• Ability to work successfully in a rapidly changing environment.

Responsibilities

• Provide timely service to Capital Markets and Investment Working Groups.
• Complete routine service requests and document imports.
• Answer customer inquiries and escalate issues as needed.

Skills

Customer Support

Communication

Organizational Skills

Problem Solving

Technical Aptitude

Education

Associate's Degree

Tools

G Suite

Microsoft Office

Ticketing Systems

Job description

Must be available to work Saturday through Wednesday from 8am - 5pm CST

The Content Integration Consultant supports customers and actively manages Capital Markets and Investments/Mutual Funds document requests and product inquiries. They will serve as a contact for Workiva products and services and are responsible for providing accurate and timely delivery of customer requests alongside members across the team. The Content Integration Consultant is counted on to deliver an exceptional customer service experience. Responsibilities will eventually expand to include product support and troubleshooting with our customers.

What You'll Do

• Provide timely service to our Capital Markets Working Groups (issuer and underwriter counsel, bankers, auditors, consultants, and customers) and Investment Working Groups (internal and external counsel, paralegals, fund administrators, EDGAR filers, and customers) throughout the completion of the transaction and/or regulatory reporting cycles

• Complete routine service requests such as document imports and document edits as well as routine customer support requests

• Import documents supplied from Working Groups by applying correct formulas, formatting, and style in Workiva Documents

• Create and link source financial data in Workiva Spreadsheets

• Ensure the accuracy of documents through a review of work completed

• Answer customer inquiries through the dedicated support line and email

• Escalate customer issues to appropriate team members while remaining accountable to customers

• Assist Content Integration Department on ancillary service projects

• Works on routine problems of a straightforward nature

• Required to solve problems and investigate issues by analyzing situations or data following applicable procedure

• Follows common procedures to complete standardized assignments

What You'll Need

Minimum Qualifications

• Typically requires an Associate's Degree or equivalent combination of education and experience in a related field.

• Prior customer support or customer-facing experience

Preferred Qualifications

• Background in accounting/finance industry preferred

• Technical aptitude with competency in G Suite and Microsoft Office applications

• Experience with ticketing systems preferred

• Proven professionalism in verbal and written communication via phone, email, and other channels

• Self-motivated with a strong propensity for action, results, and continuous improvement

• Ability to work successfully in a rapidly changing environment

• Strong organizational skills with the ability to multi-task and manage multiple processes, programs, and procedures simultaneously while working under pressure to meet deadlines

• Proficiency to communicate directly with customers on technical aspects of our application

• Demonstrated ability to lead, work independently, and take initiative to meet established timelines

• Commitment to a collaborative and engaging team setting

• Ability to deliver high-quality service and support under pressure with a keen attention to detail

• Flexibility to work varying hours to meet client deliverables and tight deadlines

Travel Requirement & Working Conditions

• Must be available to work Saturday through Wednesday from 8am - 5pm CST

• Less than 10% travel

• Reliable internet access required for any period of time working remotely and not in a Workiva office

How You’ll Be Rewarded

Salary range in the US: $18.00 - $27.50

A discretionary bonus typically paid annually

Restricted Stock Units granted at time of hire

401(k) match and comprehensive employee benefits package

The salary range represents the low and high end of the salary range for this job in the US. Minimums and maximums may vary based on location. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and other relevant factors.

Workiva is an Equal Employment Opportunity and Affirmative Action Employer. We believe that great minds think differently. We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of intellectual thought, varied perspective, and innovation. Employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression genetic information, marital status, citizenship status or any other protected characteristic.We strongly encourage and welcome people from historically marginalized groups to apply.

Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email [e-mail].

Workiva employees are required to undergo comprehensive security and privacy training tailored to their roles, ensuring adherence to company policies and regulatory standards.

Workiva supports employees in working where they work best - either from an office or remotely from any location within their country of employment.

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