Content Editor / Technical Content Editor

Designit; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

Join a leading company as a Content Editor focusing on improving customer-facing self-help content. This remote role requires a Bachelor's degree in a technical field and 5+ years of relevant experience. Be part of a collaborative team that emphasizes quality and innovation in technical writing.

Benefits

Comprehensive benefits package

Support for work-life balance

Opportunities for learning and advocacy

Qualifications

• 5-7 years of experience in technical writing and support.
• Knowledge of troubleshooting products and technical content.
• Experience with Azure DevOps and collaboration tools.

Responsibilities

• Review and fine-tune self-help content for customers.
• Design and execute programs increasing feature adoption.
• Write and maintain technical documents and records.

Skills

Technical writing

Copywriting

Documentation knowledge

Collaboration

Education

Bachelor's degree in a technical field

Tools

Azure DevOps

Microsoft Teams

GitHub

Job description

Content Editor / Technical Content Editor

Want to be part of an amazing team, hell-bent on crafting a better future? We’re always looking for creative people who care!

We are analysts. Creators. Designers. Doers. Dreamers. Explorers. Geeks. Hipsters. Leaders. Learners. Renegades. Seekers. Strategists. Visionaries. And we fundamentally believe that we’re better together.

We are looking for a Content Editor to join our enterprise tech client’s product experience team to work on Customer Facing self-help content.

*This is a remote opportunity however must be available for PST working hours.

Would you like to…

Work with an engaged and passionate community of authors on documents that span across full product suite.

Work on reviewing and fine-tuning Self-help Customer Facing content created by SPMs/Service Principals.

Build support abilities for authors such as troubleshooting products for their articles and solution product tools.

Define and execute the roadmap for several internal and external facing services and experiences that provide the most accurate and effective solutions to our customers.

Responsible for the design and execution of programs across all 250+ services to increase the adoption of new features and to improve the quality of the solutions they create.

Demonstrate knowledge of the brand they're trying to showcase and style guidelines which show how to communicate with their customers in a technical way.

Own the definition, tracking and reporting of supportability KPIs.

Write technical materials, such as equipment materials, appendices, or operating and maintenance instructions. Responsible for organizing, editing and maintaining technical records and files.

The role will consist of 75% independent work, 10% office hours meetings and 20% collaborating on teams with editors, authors and teammates.

We would like you to have…

5-7 overall years of experience in the field.

Bachelor's degree in a technical field such as computer science or English, journalism, communications is required to be eligible for this role.

Must have technical support, documentation knowledge, product support or support ability

• 5+ years of experience with Azure DevOps -- basic ADO skills.

5+ years of experience with Microsoft Teams & GitHub for collaboration.

5+ years of experience with Technical writing and copywriting.

Would you like to work for an organization that…

• Embraces work-life balance – our employees’ well-being remains a top priority for us
• Promotes a culture of learning and advocacy across the globe - diversity will enable us to strengthen our impact
• Offers a comprehensive benefits package effective Day 1. Options include health, vision, & dental insurance, FSAs, discounts on pet insurance, PTO, paid holidays, and more
• Encourages innovation and experimentation
• Emphasizes and rewards collaboration
• Works remotely. We continue to safeguard the health of our employees so our interviewing and on-boarding process will remain virtual until further notice

Compensation Range: $40-$42/hr.

This compensation range is indicative of the role. Compensation offered is on the basis of evaluation during interview process, the candidates range and depth of experience, business and market financials and internal pay parity.

Designit is committed to ensuring that all candidates have an equal opportunity to be considered for employment. Please let us know if you need any reasonable accommodation to participate in the job application or interview process.

About the company

Hello. We’re Designit, a strategic design firm. We work with ambitious brands and companies to craft products, services, systems and spaces that people love. Because what matter to people, matter to business.

Notice

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