Content Designer III

Catapult Solutions Group; Mountain View (CA); Hybrid; USD 94,000 - 134,000; Full time

Job summary

Catapult Solutions Group in Mountain View is seeking a Content Designer III to translate complex product functionality into accessible, actionable content. You will partner with Product Managers, Product Designers, and cross-functional stakeholders to shape content for customer and expert experiences in a hybrid work environment.

The ideal candidate has 3–5 years in content design, technical writing, or content strategy, with experience in software or fintech contexts, strong editing skills, and

Qualifications

• 3–5 years of professional experience in content design, technical writing, or related field.
• Experience creating content for software products or digital experiences.
• Strong understanding of content design principles and best practices.
• Ability to translate complex technical information into user-centered content.
• Excellent writing, editing, and proofreading skills.
• Ability to simplify complex product information for diverse audiences.
• Experience collaborating with Product Managers, Product Designers, and cross-functional teams.
• Familiarity with AI-assisted content workflows.

Responsibilities

• Create clear, accurate, scalable content for customer and expert experiences.
• Develop content that helps users understand product functionality and manage their accounting needs.
• Translate complex product features into simple, actionable guidance.
• Create and maintain content covering product functionality, troubleshooting, and expert-facing information.
• Review and refine content for accessibility, accuracy, and effectiveness.
• Collaborate with Product Managers and design teams to integrate content into digital experiences.

Skills

Content design

Technical writing

Content strategy

Content development

User-centered design

English communication

Collaboration with PM/Design

AI tools usage

Education

Bachelor's degree or equivalent professional experience

Tools

AI tools

Job description

The Content Designer III will partner closely with Product Managers, Product Designers, and cross-functional stakeholders to translate complex product functionality into accessible, intuitive, and actionable content.

Fortune 500 Financial Services Company

Hybrid out of Mountain View, CA

Pay - Up To $83/hr

12-Month Contract (with the possibility to convert perm)

The position will involve researching product capabilities, conducting hands-on product testing, documenting troubleshooting processes, and developing content that supports customers and experts throughout their product experience.

The ideal candidate has a strong background in content design, technical writing, content strategy, and digital product experiences, with excellent writing and editing skills, a strong understanding of design principles, and experience leveraging AI-powered tools to improve content quality and efficiency.

Experience with financial technology, banking, payments, bookkeeping, or financial products is highly desirable.

Responsibilities

Content Design & Development

• Create clear, accurate, and scalable content for customer and expert experiences.
• Develop content that helps customers understand product functionality and confidently manage their accounting needs.
• Translate complex product features and technical information into simple, actionable guidance.
• Create and maintain content covering:
• Product functionality and features
• Troubleshooting instructions
• Expert-facing product information
• Ensure content is relevant, easy to understand, and aligned with customer needs.
• Apply content design principles to improve clarity, usability, and consistency.
• Develop content that supports intuitive and effective digital product experiences.
• Review and refine existing content to improve accuracy, accessibility, and effectiveness.

Product Research & Technical Documentation

• Research our product's functionality to develop accurate and comprehensive content.
• Conduct hands-on product testing to understand features, workflows, and customer experiences.
• Collaborate with Product Managers and technical stakeholders to validate product information.
• Document product functionality, troubleshooting procedures, and recommended best practices.
• Identify gaps in existing documentation and recommend improvements.
• Ensure content accurately reflects current product capabilities and customer workflows.
• Maintain content quality and consistency as product functionality evolves.
• Contribute to content strategy discussions and planning initiatives.
• Support short-term and long-term content objectives aligned with business and customer needs.
• Partner with Product Design teams to integrate effective content into digital experiences.
• Apply user-centered design principles to improve content usability and accessibility.
• Identify opportunities to simplify complex information and improve customer understanding.
• Explore innovative approaches to content design that enhance customer and expert experiences.
• Support the development of scalable content solutions across our products' experiences.
• Participate in testing new content approaches and evaluating their effectiveness.

AI-Powered Content Development

• Leverage AI-powered tools to support content creation, editing, and optimization.
• Use AI tools to improve content development efficiency while maintaining accuracy and quality.
• Refine AI-generated content to ensure clarity, consistency, and alignment with product requirements.
• Identify opportunities to streamline content workflows using AI.
• Apply editorial judgment and content standards when evaluating AI-assisted outputs.
• Explore new AI capabilities and content development approaches to improve productivity.
• Maintain strong quality control across AI-assisted content creation processes.

Content Quality, Accessibility & Compliance

• Ensure content meets established accessibility, legal, style, and quality standards.
• Review content for accuracy, readability, consistency, and usability.
• Apply editorial guidelines and brand standards across content deliverables.
• Collaborate with relevant stakeholders to address legal or accessibility requirements.
• Maintain high standards for written communication and technical documentation.
• Identify and resolve content quality issues.
• Support continuous improvement of content standards and processes.

Customer Insights & Content Optimization

• Gather and incorporate feedback from customers, experts, and internal stakeholders.
• Analyze content performance and identify opportunities for improvement.
• Use customer feedback, analytics, and content design best practices to guide optimization.
• Identify areas where customers may experience confusion or difficulty understanding product functionality.
• Recommend content improvements that enhance customer confidence and product usability.
• Test new content approaches and evaluate their impact on customer experiences.
• Continuously refine content based on research, feedback, and performance insights.

Cross-Functional Collaboration

• Partner with cross-functional stakeholders, including:
• Product Managers
• Product Designers
• Customer Success teams
• Content and Design teams
• Technical and product subject matter experts
• Collaborate with Product and Design teams to create cohesive customer and expert experiences.
• Gather information and requirements from stakeholders to support content development.
• Communicate content recommendations clearly and effectively.
• Present content concepts, design decisions, and proposed improvements to stakeholders.
• Incorporate feedback while maintaining content quality and customer focus.
• Build strong working relationships across teams to support successful content initiatives.
• Balance multiple priorities and content deliverables in a collaborative environment.

Required Qualifications

• 3–5 years of professional experience in content design, technical writing, content strategy, or a related field.
• Experience creating content for software products or digital experiences.
• Strong understanding of content design principles, methodologies, and best practices.
• Experience developing clear, accurate, and user-centered content.
• Strong writing, editing, proofreading, and content development skills.
• Excellent verbal and written English communication skills.
• Ability to simplify complex technical or product information for different audiences.
• Experience collaborating with Product Managers, Product Designers, and cross-functional stakeholders.
• Strong understanding of user-centered design principles and methods.
• Ability to research product functionality and translate findings into effective content.
• Comfortable using AI tools to draft, refine, and optimize content.
• Strong editorial judgment and attention to detail.
• Excellent organizational and time management skills.
• Ability to manage multiple projects and competing priorities.
• Strong collaboration, presentation, and negotiation skills.
• Ability to communicate content recommendations and design decisions effectively.
• Curiosity and a commitment to testing new ideas and driving innovation.
• Ability to incorporate customer feedback, analytics, and best practices into content improvements.
• Demonstrated ability to contribute to content strategy and support business objectives.
• Strong online portfolio demonstrating content design expertise, quality of work, and a collaborative design process is desired.

Preferred Qualifications

• Experience creating content for financial technology (fintech) products or services.
• Familiarity with banking, payments, bookkeeping, accounting, or financial products.
• Experience developing technical documentation or customer support content for complex software products.
• Experience working on customer-facing and expert-facing digital experiences.
• Familiarity with content accessibility standards and legal review processes.
• Experience using customer feedback and analytics to improve content effectiveness.
• Experience applying AI-powered tools within content design or technical writing workflows.

Education

• Bachelor's degree or equivalent professional experience.