Content Designer

inSync Staffing; Fairfield (CA); Hybrid; USD 130,872 - 148,780; Part time

Benefits offered by this job

Health insurance

Health savings account

Vision insurance

Flexible spending accounts

Life insurance

Job summary

A staffing agency is seeking a Mid-Senior level Content Designer to promote IT Service Management adoption. This role involves creating user-friendly content and developing a digital Suggestion Box platform. Candidates should have a strong portfolio, 3+ years of experience, and familiarity with ITIL practices. The position offers a hybrid work environment in Fairfield with competitive pay of $95-$108/hr over a 3+ month contract.

Qualifications

• 3+ years of experience in content design, digital communications, or UX writing.
• Strong portfolio showcasing ability to simplify complex topics into engaging, accessible content.
• Familiarity with ITIL or IT Service Management practices.
• Hands-on experience with web content management systems (CMS), form builders, or low-code tools to create interactive platforms.
• Analytical mindset to categorize and interpret feedback data.
• Experience designing employee-facing content for enterprise IT or digital transformation initiatives.
• Knowledge of ServiceNow, SharePoint, or Microsoft Power Platform.
• Basic understanding of automation workflows and categorization logic (AI/ML tagging, forms routing, or similar).

Responsibilities

• Design, write, and publish engaging content (web pages, infographics, guides) to communicate ITSM value.
• Build and maintain a digital "Suggestion Box" platform for employee feedback.

Job description

Overview

We are seeking a creative and technically savvy Content Designer to promote IT Service Management (ITSM) adoption across the enterprise. This role will design engaging, user-friendly digital content and build an intuitive suggestion box platform that automatically categorizes feedback by ITIL processes. The ideal candidate blends storytelling, design thinking, and light technical skills to simplify ITSM concepts and drive awareness, adoption, and continuous improvement. This role is an opportunity to shape how employees experience IT services by making them intuitive, engaging, and transparent. You’ll be at the center of driving ITSM adoption, influencing both culture and processes, and creating an environment where every employee feels heard.

Key Responsibilities

• Content Creation & Engagement: Design, write, and publish engaging content (web pages, infographics, guides) to communicate ITSM value and adoption benefits. Develop a consistent visual and narrative style to make ITIL processes approachable and actionable for employees. Translate technical ITSM/ITIL concepts into clear, user-centered stories and visuals.
• Suggestion Box Development: Build and maintain a digital “Suggestion Box” platform that enables employees to easily submit ideas or concerns. Implement categorization and tagging rules to automatically route feedback into ITIL process areas (e.g., Incident, Change, Problem, Request, Knowledge). Partner with IT teams to ensure feedback loops and response processes are effective and transparent. Partner with ITSM process owners, IT communications, and UX teams to ensure messaging consistency and alignment with enterprise standards. Analyze engagement metrics and feedback trends to refine content and platform usability. Serve as the bridge between IT operations, business stakeholders, and end users to ensure adoption goals are met.

Qualifications

• 3+ years of experience in content design, digital communications, or UX writing.
• Strong portfolio showcasing ability to simplify complex topics into engaging, accessible content.
• Familiarity with ITIL or IT Service Management practices.
• Hands-on experience with web content management systems (CMS), form builders, or low-code tools to create interactive platforms.
• Analytical mindset to categorize and interpret feedback data.
• Experience designing employee-facing content for enterprise IT or digital transformation initiatives.
• Knowledge of ServiceNow, SharePoint, or Microsoft Power Platform.
• Basic understanding of automation workflows and categorization logic (AI/ML tagging, forms routing, or similar).

Key Skills

• UX writing & accessibility
• Collaboration across IT and business teams

Benefits

Health insurance

Health savings account

Vision insurance

Flexible spending accounts

Life insurance

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Information Technology

Industries

• Staffing and Recruiting

Direct message the job poster from inSync Staffing

Base pay range: $95.00/hr - $108.00/hr

Pay Range: $95.00 - $108.00 W2 (no 1099 or C2C)

3 month contract+

We are Hybrid – Expect to be onsite at Fairfield on average 1-2 times / week; may require onsite meetings at other locations in San Ramon, Oakland, and/or Sacramento 1-3 times / month