Content Design Senior Associate- Agentic

JPMorganChase; Plano (TX); On-site; USD 100,000 - 140,000; Full time

Job summary

Chase is seeking a Content Design Senior Associate to shape product content and build customer confidence across our digital products. You will plan, create, and structure content within an UX framework while collaborating with product design and engineering teams to ensure narrative consistency.

You will apply your expertise in content design, storytelling, and accessibility to deliver engaging content that supports user experiences.

Qualifications

• 3+ years of experience in content design or editing for digital products.
• Experience creating content architectures and storytelling.
• Applied accessibility guidelines and inclusive design experience.
• Experience with iterative design and user feedback.
• Proficient with content platforms and how they affect UX.
• Able to quickly learn new financial products.

Responsibilities

• Develop and implement content strategies aligned with UX principles and business goals.
• Collaborate with cross-functional teams to create cohesive, user-friendly content.
• Create content taxonomies to refine organization and structure using user insights.
• Adopt brand voice to communicate complex concepts clearly to diverse audiences.
• Analyze content performance and recommend data-driven optimizations.

Skills

Content design

Content architectures

Accessibility

Iterative design

Technical literacy

Adaptable learner

Job description

Job Description

Join our team and make a significant impact through innovative content design and drive customer confidence and satisfaction.

Job Description

Join our team and make a significant impact through innovative content design and drive customer confidence and satisfaction.

As a Content Design Senior Associate in the Agentic team, you will play an important role in shaping customer experiences through content, and building customer confidence across our products and services. Using your expertise in content design principles, you will plan, create, and structure product content within a user experience design framework. While collaborating with cross-functional teams to ensure narrative consistency, your influence will extend to product design, architecture, and functionality.

Job Responsibilities

• Develop and implement content strategies for products and features, ensuring align with user experience principles and business objectives
• Collaborate with cross-functional teams to create engaging, user-friendly content that is cohesive and intuitive for a diverse audience
• Create content taxonomies to refine content organization and structure, incorporating user feedback and insights for continuous improvement
• Adopt brand voice to produce clear, concise, and engaging content that communicates complex concepts effectively to diverse audiences
• Analyze content performance metrics, making data-driven recommendations for optimization and enhancement of user experiences

Required Qualifications, Capabilities, And Skills

• 3+ years of experience in content design, or equivalent expertise in editing, and writing - with a focus on digital products and platforms
• Experience in creating content architectures, storytelling, and clear and concise writing
• Demonstrated experience in applying accessibility guidelines and inclusive design to create user-friendly content
• Experience with iterative design techniques, incorporating user feedback and insights for continuous improvement
• Proficient technical literacy in content platforms and understanding their impact on user experience
• Adaptive learner in new financial services products and offerings

Preferred Qualifications, Capabilities, And Skills

• Excellent communication and presentation skills, including rationale and storytelling that persuades senior leaders or aligns multiple stakeholders
• Expert in the latest AI technologies and trends including Claude, ChatGPT, and other LLMs.
• Broad skillset with an adaptable, product-oriented mindset and a love for learning
• Strong understanding of technology and/or coding experience with front-end frameworks (HTML, CSS, React), experience in mobile development (iOS, Android)
• Experience in conversation design
• Experience using Figma and FigJam

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.