Content Coordinator - Virtual / Kenilworth, NJ

Diversified; Kenilworth (NJ); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading technology integrator seeks a Content Coordinator to oversee digital content management. This virtual role involves scheduling content, ensuring quality delivery, and training junior associates. Ideal candidates will have a strong technical background, communication skills, and the ability to thrive in a fast-paced environment.

Qualifications

• 3 years of experience using digital signage CMS systems required.
• Strong advanced hardware knowledge.
• Ability to draft cohesive communication.

Responsibilities

• Coordinate communication with other teams.
• Create and update team documentation.
• Main escalation point for clients.

Skills

Digital signage CMS systems

Communication

Project Management

Creative Thinking

Education

High School Diploma

Associate or Bachelor's Degree

Other relevant certifications

Tools

MS Office

Photoshop

Illustrator

After Effects

Job description

Content Coordinator - Virtual / Kenilworth, NJ

Pay Competitive

Location Kenilworth/NJ

Employment type Other

Job Description

Req#: 2893

Content Coordinator - Virtual / Kenilworth, NJ

Kenilworth, NJ, USA ● Virtual Req #2893 Tuesday, June 6, 2023

What part will you play?

The Digital Content Coordinator – Tier 2 (DCC-T2) reports directly to the Team Lead of Content Services and will schedule content for multiple global digital signage networks and independently lead Projects. DCC-T2 Associates work with DCC-T1 Associates to oversee the quality control, timely scheduling and delivery of digital content across various signage networks. Using several software platforms, the DCC-T2 Associate will test, encode and schedule various types of digital content and verify that the programming is functional and correct for each client’s required specifications. As a Tier 2 Associate you’ll assist in the training of DCC-T1 Associates. Must have the ability to multi-task, work in a team and to communicate in a clear way with team members. You will be responsible for the day to day client facing communication.

What will you be doing?

• Creation of Documentation for the team and routinely updating and refreshing documentation
• Ensure accurate and timely delivery of new advertising/marketing spots for our clients on their networks
• Main escalation point for our clients, with direction from the Team Lead
• Work with client’s content partners to develop new material and content strategies
• Coordinate communication/meetings with adjacent teams (Project Managers/Engineering/AV)
• Join client calls to sit in and speak confidently
• Remotely support and troubleshoot issues and escalations
• Continue to learn and use advanced strategies and techniques for a variety of digital signage software
• Assist in training Tier 1 Associates

What do we require from you?

Education/Certifications:

• High School Diploma Required
• Associate or Bachelor's Degree strongly preferred
• Other relevant certifications may be beneficial based on the technology focus of the position

Complexity:

• Digital Content Coordinator works with the Tier 1 & Lead Digital Content Coordinators on assigned tickets
• Ability to draft cohesive email or IM communication to adjacent internal teams
• Ability to translate technical knowledge to non-technical individuals
• Ability to work with other Teams to resolve escalations
• Ability to maintain a professional and cordial relationship with multiple clients

Travel: Remote, Office and travel for client meetings

Physical Demands: When in the office, the employee can typically spend at least 25% of their time on their feet and be required to mobile around the office. The individual is regularly required to use keyboard, mouse, and test equipment where applicable.

Required/Desired Knowledge, Experience and Skills:

• 3 years of experience using various digital signage CMS systems - REQUIRED
• Strong/Advanced hardware knowledge
• Basic or Intermediate networking knowledge
• Proficiency in wide variety of software platforms including MS Office, Photo Shop, Illustrator, After Effects, etc.
  • Proficiency in Microsoft Suite
• Ability to manage multiple projects in a fast-paced, deadline-driven environment
• Available to work off hours and weekends as necessary
• PREFERRED SKILLS
  • A+ Certification, preferred
  • A strong technical aptitude to learn new systems
  • Experience working with RSS/XML/JSON
  • Experience related to digital content and/or broadcast industry
  • Knowledge of media/agency/advertising industry
  • Knowledge of programming HTML
  • Knowledge of computers and computer networking - Local Area Networking
  • Detailed oriented, independent, self-starter, strong work ethic, initiative and follow-through
  • Exceptional communication and organizational skills
  • Proven time management skills in order to work on a variety of concurrent projects in a time sensitive environment with a track record for meeting deadlines
  • Ability to analyze issues with high level of problem solving and technical troubleshooting skills
  • Creative Thinking: Experience generating innovative solutions to address client / company issues, presents solutions clearly, enhances existing ideas to maximize opportunities for clients, and supports a creative, innovative environment.
  • Team Skills: Ability to create cooperative atmosphere to foster teamwork
To learn more about becoming part of the Diversified team, visit us at http://diversifiedus.com/about/careers/ or email us at [e-mail].

Diversified is an equal employment opportunity employer and all aspects of employment will be based on job requirements, individual qualifications, merit, performance and business needs. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, veteran status, age, disability or genetic information, or any other applicable characteristic protected under federal, state or local law. We celebrate diversity and encourage people of all backgrounds to apply for available positions. Individuals needing assistance or an accommodation to complete an application due to a disability, may contact Human Resources at 800.811.2771.

Other details

• Pay Type Hourly
• Min Hiring Rate $31.25
• Max Hiring Rate $38.46
Apply Now

Diversified is a leading technology integrator delivering innovative digital media, collaboration, broadcast, electronic security, and OTT solutions.

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