Content Claims Specialist - Field - Level I

MedStar Health; Oklahoma City (OK); Remote; USD 40,000 - 60,000; Full time

Job summary

A leading company is seeking a Content Claims Specialist to manage physical inventory and ensure quality claim processing. In this remote role, you will communicate with adjusters and policyholders while maintaining detailed reports. The position requires excellent organizational skills and a high school diploma, with an emphasis on independent work and strong communication.

Benefits

Performance-based pay

Ongoing training

Wellness benefits

Culture of respect and inclusion

Qualifications

• Minimum 6 months relevant experience.
• Valid driver's license and the ability to pass a background check.
• Must maintain an adequate workspace and high-speed internet.

Responsibilities

• Complete physical inventory of contents impacted by claims.
• Ensure quality processing of claims according to company standards.
• Communicate timely updates about claims to involved parties.

Skills

Communication

Attention to detail

Analytical skills

Education

High School Diploma

College degree preferred

Tools

MS Office

Outlook

Excel

Job description

Content Claims Specialists are responsible for the physical inventory and valuation of contents damaged in residential and commercial property claims as a result of a covered peril.

• Communicate with adjusters, policyholders, and industry vendors to explain their roles as Content Claims Specialists and their contributions in the claims handling process.
• Complete physical inventory of the contents impacted by the covered loss. Identify claim type and apply appropriate methodology based on the circumstances. May be exposed to diverse conditions (cold, heat, rain, debris, etc.).
• Ensure consistent, quality, and timely processing of all claims in accordance with company standards and client SLA requirements.
• Coordinate with the Field Support Department to organize resources for data entry and LKQ assessment of damaged or destroyed contents efficiently.
• Manage claim load independently to promote timely closures.
• Communicate with all parties (adjusters, policyholders) providing timely updates on the claims process.
• Complete and submit daily work/time logs for all processed claims.
• Maintain detailed claim notes in the company's claims system, relating to hours, issues, and pertinent information.
• Ensure timely and accurate completion and pricing of all outstanding items following LKQ standards.
• Maintain professional and technical knowledge through continuing education.
• Promote edjuster's brand and reputation professionally.
• Uphold the Crawford Code of Business Conduct at all times.
• Participate in special projects, CAT responses, or other duties as assigned.

Qualifications:

• Secondary (High School) Diploma; college degree preferred.
• Minimum 6 months relevant experience.
• Good communication skills, attention to detail, and analytical skills.
• Ability to work independently.
• Strong computer skills (MS Office, Outlook, Excel).
• Excellent interpersonal skills.
• Valid driver's license and ability to pass background check.
• This is a remote position; must have an adequate workspace, high-speed internet, and reliable personal vehicle.
• Company-provided equipment; responsibility to maintain it.
• Overnight travel required.

Why Crawford?

Because a claim is more than a number — it's a person, a child, a friend. We help restore lives and our community, one claim at a time.

At Crawford, employees grow, act, and innovate. We operate as One Crawford, united in purpose, vision, and values. Learn more at www.crawco.com.

Joining Crawford means becoming part of the One Crawford family. Our compensation includes performance-based pay, benefits for wellness, ongoing training, community giving, and a culture of respect and inclusion.

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. Unsolicited resumes from search firms will not be accepted without a valid agreement.