Content Claims Coordinator

Solera; United States; Remote; USD 40,000 - 70,000; Full time

Job summary

An innovative firm is seeking a Contents Claims Coordinator to enhance the customer experience in property insurance. This role involves managing claim files, ensuring quality service, and collaborating with various business units. The ideal candidate thrives in a fast-paced environment, possesses strong communication and analytical skills, and is proficient in Microsoft Office, especially Excel. Join a dedicated team that values continuous improvement and offers opportunities for professional growth. If you're ready to make a difference in the insurance industry, this is the perfect opportunity for you.

Qualifications

• Desire to work in a fast-paced environment focused on quality.
• 1-3 years of customer service experience preferred.
• Property and Casualty claim knowledge helpful.

Responsibilities

• Ownership of claim files from intake through delivery.
• Responds professionally to customers and collaborates with teams.
• Assists with special projects assigned by management.

Skills

Communication Skills

Analytical Skills

Problem Solving

Time Management

Customer Service

Education

College Degree or Equivalent Experience

Tools

Microsoft Office Suite

Excel

Job description

Contents Claims Coordinator – Virtual Illinois/Virtual Massachusetts

Who We Are

Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visitsolera.com.

The Role

Enservio provides services that help adjusters and claims professionals solve one of the biggest issues in property insurance – quantifying and valuing what’s inside a policyholder’s home. Minimizing back and forth with our customer by providing them the most accurate settlement reports to aid in their Content Claim process.

Job Responsibilities:

Ownership of claim files from intake through delivery, with focus on quality and cycle time.

Manages all tasks and actions necessary to complete a successful claim assignment.

Responds appropriately and professionally to customers both internally and externally.

Collaborate with all business units and queues within Enservio; across both Valuation and Inventory Services.

Effectively understand all requirements for specific claim handling and offer solutions to right-size the assignment.

Adheres to all applicable service levels.

Work closely with Adjuster Owners on accounts.

Assists with special projects assigned by management.

Provide customer service via Live Chat & Hotline.

Qualifications:

Desire to work in a fast-paced environment that is focused on success and continuous improvement of quality and process.

Excellent oral and written communication skills.

Strong listening, analytical and problem solving skills.

Effective time management.

Efficient resolution of claims within service agreements.

Ability to prioritize in a fast paced environment with tight deadlines with strong attention to detail.

Works independently, as well as part of a team.

Ability to make decisions with minimal supervision.

Handle multiple tasks simultaneously.

Proficient in Microsoft Office Suite, especially Excel.

1-3 years of customer service experience.

Property and Casualty claim knowledge helpful.

Must be available to work flexible hours as business needs dictate, including late shift and overtime.

College degree or equivalent experience required.

It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time.Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.

EQUAL OPPORTUNITY EMPLOYER
SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.