Content and Compliance Manager

BLR Holdings, Inc.; Charlotte (NC); On-site; USD 52,000 - 59,000; Full time

Job summary

The CELLA team in Charlotte, NC is seeking a detail-oriented Workflow & Content Operations Specialist on a contract basis. You will own Jira intake, content governance, SEO/UX coordination, and performance reporting to improve site quality and efficiency.

You will audit 700+ pages, manage Red Oak submissions, and collaborate with SEO, UX, creative teams, SMEs, and stakeholders. Expect cross-functional work, data-driven dashboards in Power BI, and strong attention to compliance and business

Qualifications

• Experience managing Jira intake and ticket prioritization.
• Experience conducting site audits on 700+ pages.
• Familiarity with SEO/UX best practices and content governance.

Responsibilities

• Manage intake, prioritization, and routing of Jira tickets.
• Audit PIPS pages monthly/quarterly focusing on expiry and performance.
• Maintain Airtable repository of 700+ pages and coordinate with Risk/Engagement teams.
• Develop and optimize Power BI dashboards with analytics data.
• Coordinate Red Oak submissions and ensure retention policy alignment.
• Collaborate with SEO/UX/design SMEs and stakeholders to drive content improvements.

Skills

SEO coordination

UX collaboration

Content governance

Stakeholder communication

Tools

Jira

Power BI

Adobe Analytics

Job description

Location: Charlotte, North CarolinaJob Type: ContractCompensation Range: $38 - 43 per hourWe are seeking a detail-oriented Workflow & Content Operations Specialist to manage ticket workflows, content governance, SEO/UX coordination, and performance reporting. This role will oversee Jira intake and prioritization, conduct regular audits of 700+ pages, manage Red Oak submissions, and ensure content aligns with SEO, UX, compliance, and business requirements. The position will also partner with analysts to optimize Power BI dashboards, leverage Adobe performance data, and collaborate closely with SEO strategists, UX designers, creative teams, SMEs, and business stakeholders to drive content improvements and operational efficiency.Responsibilities:Workflow & Ticket ManagementManage intake, prioritization, and routing of Jira tickets from CLEAR to PIPSCM, ensuring completeness of documentation (SEO briefs, Red Oak IDs, creative assets).Monitor daily ticket activity and status changes, ensuring timely elevation.Coordinate the submission of requests to the internal creative agency (RED) for page refresh and renewal based on criteria established.Ensure SEO recommendations and UX design feedback are incorporated into ticket documentation and review cycles.Audit & Content GovernanceLead monthly and quarterly audits of PIPS pages, focusing on expiry, compliance, performance metrics, and alignment with SEO and UX best practices.Maintain and enhance the Airtable repository of 700+ pages, used by Risk, Engagement Strategy, and ECO Operations.Collaborate with UX and SEO teams to refine audit criteria and identify opportunities for content improvement.Dashboard Development & OptimizationPartner with analysts to evolve Power BI dashboards that monitor page performance, accessibility, and risk metrics.Integrate Adobe site performance metrics into dashboards to track client engagement, conversion intent, bounce rates, and UX signals.Surface SEO and UX insights to inform content prioritization and optimization strategies.Red Oak Submission ProcessingEnsure Red Oak submissions are completed and accurately linked to Jira tickets prior to elevation and closed in compliance with retention policies.Develop processes for aggregating quarterly Red Oak submissions and tracking compliance status.Cross-Functional CollaborationCoordinate with SEO strategists, designers, and UX strategists to align content delivery with business goals, search visibility, and user experience standards.Participate in PI Planning and CLEAR refinement sessions to surface blockers and align strategic priorities.Develop and maintain relationships with the internal creative agency (RED) to ensure that requests are handed off in good order.Collaborate with Subject Matter Experts (SMEs) and business partners on requirements and review of content updates and page data.Actively contribute to UX design reviews and SEO strategy sessions, providing content insights and recommendations.JOBID:#LI-CELLA#LI-JB1#PLEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Cella, a randstad digital company, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail] offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Cella by randstad digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days.ABOUT CELLAWe are passionate about connecting you with the right role at the right organization—and providing you great benefits for the great work you do. With an attractive compensation package including competitive salary, 401(k) plan, weekly paychecks, holiday pay and a health benefits program, we have you covered.Cella is an award-winning leader in consulting, staffing and managed solutions for creative, marketing, digital and proposal development teams. We help people build meaningful careers and partner with companies to help them win. Our staffing solutions include freelance, contract, temporary, temp-to-hire and direct hire positions. Cella has earned the 2022 Best of Staffing Client and Talent 10-Year Diamond Awards—an honor earned by only 1% of staffing firms in the U.S. Cella is an equal opportunity employer.