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US Military Treatment Facilities under DHA; Quantico (VA); On-site; USD 52,000 - 68,000; Full time

Job summary

Naval Health Clinic Quantico, located in the Quantico area, seeks a qualified candidate for a Direct Hire Authority role focusing on beneficiary counseling, issue resolution, and program guidance. The position emphasizes customer service leadership and improving patient experiences within a DoD healthcare setting.

The ideal candidate will have specialized experience in counseling, data-driven performance improvement, and education program management, with education in business/management at the

Qualifications

• Specialized experience: 1 year providing authoritative counseling and issue resolution for beneficiaries and healthcare partners.
• Education: 1.5 years of graduate-level education in business or management.
• Combination: total percent of requirements must be at least 100% using the described formula.

Skills

Counseling & issue resolution

Data analysis

Customer service leadership

Education

Graduate-level education in Business Administration or Management

Job description

About the Position:

This is a Direct Hire Authority (DHA) solicitation utilizing the DHA for Certain Personnel of the DoD to recruit and appoint qualified candidates to positions in the competitive service.

This position is located at the Naval Health Clinic Quantico Resource Management Medical Treatment Facility (MTF).

Who May Apply: US Citizens

In order to qualify, you must meet the education and/ou experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.

Specialized Experience:

One year of specialized experience which providing authoritative counseling and issue resolution for beneficiaries and healthcare partners; analyzing patient experience data to support performance improvement; and directing customer service and beneficiary education programs. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-07).

OR

Education:

One and a half years of graduate level education in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position, such as Business Administration, or Management.

OR

Combination of Education and Experience:

A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) beyond one year (total semester hours minus 18) by 9. Add the two percentages.