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Military Treatment Facilities under DHA; Quantico (VA); On-site; USD 42,000 - 56,000; Full time

Job summary

The Naval Health Clinic Quantico Resource Management Medical Treatment Facility is seeking qualified candidates under a Direct Hire Authority (DHA) to join the competitive service. The role emphasizes authoritative counseling for beneficiaries, data-driven performance improvement, and directing customer service and beneficiary education initiatives.

Applicants must be U.S. Citizens, with one year of specialized experience or graduate-level education.

Qualifications

• One year of specialized experience providing authoritative counseling and issue resolution for beneficiaries and healthcare partners.
• Analyzing patient experience data to support performance improvement.
• Directing customer service and beneficiary education programs.

Job description

About the Position: This is a Direct Hire Authority (DHA) solicitation utilizing the DHA for Certain Personnel of the DoD to recruit and appoint qualified candidates to positions in the competitive service. This position is located at the Naval Health Clinic Quantico Resource Management Medical Treatment Facility (MTF).

Who May Apply: US Citizens

In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.

Specialized Experience

One year of specialized experience which providing authoritative counseling and issue resolution for beneficiaries and healthcare partners; analyzing patient experience data to support performance improvement; and directing customer service and beneficiary education programs. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-07).

Education

One and a half years of graduate level education in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position, such as Business Administration, or Management.

Combination of Education and Experience

A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) beyond one year (total semester hours minus 18) by 9. Add the two percentages.