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Military Treatment Facilities under DHA; El Paso (TX); On-site; USD 48,000 - 60,000; Full time

Job summary

William Beaumont Army Medical Center in El Paso, TX seeks a civilian professional for a customer service–oriented role in medical care benefits. The position emphasizes accuracy in records and diligent documentation in accordance with federal requirements.

Specialized experience includes reviewing records for completeness, maintaining program files, and applying established guidelines. Time-in-Grade and substitution rules are described in the vacancy notice.

Qualifications

• One year of specialized experience including providing customer service support related to medical care and benefits.
• Reviewing records for accuracy and completeness.
• Maintaining program files and documentation in accordance with established requirements.
• Time in Grade requirement: 52 weeks of Federal service at the next lower grade or equivalent.

Job description

About the Position: This position is located at William Beaumont Army Medical Center in El Paso, Texas.

Who May Apply:

Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected.

• 30 Percent or More Disabled Veterans
• Current Civilian Employees of the Defense Health Agency (DHA)
• Current Permanent Department of Defense (DoD) Civilian Employee
• Domestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel Workforce
• Executive Order (E.O.) 12721
• Interagency Career Transition Assistance Plan
• Land Management Workforce Flexibility Act
• Military Spouses, under Executive Order (E.O.) 13473
• Non-Department of Defense (DoD) Transfer
• Office of Personnel Management (OPM) Interchange Agreement Eligible
• People with Disabilities, Schedule A
• Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician Eligible
• Priority Placement Program, DoD Military Spouse Preference (MSP) Eligible
• Priority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability Retirement
• Priority Placement Program, DoD Retained Grade Preference Eligible
• Reinstatement
• Veterans Employment Opportunity Act (VEOA) of 1998

In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.

Specialized Experience: One year of specialized experience which includes providing customer service support related to medical care and benefits, reviewing records for accuracy and completeness, and maintaining program files and documentation in accordance with established requirements. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-06).

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.

Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-06).