Contact Lens Technician

Kaiser Permanente; Fontana (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

Kaiser Permanente in Fontana, California is seeking a temporary Contact Lens Technician to perform lens insertion/removal, patient training, and routine lens care under supervision. The role includes ordering, inventory upkeep, and coordinating lens pick-ups across clinics.

Responsibilities also cover answering patient questions, scheduling appointments, and maintaining accurate charts and logs in a fast-paced eye care department. A valid high school diploma or GED is required.

Qualifications

• Minimum one (1) year experience fitting, inserting and removing contact lenses and training patients for same.
• High school diploma OR GED required.
• National Contact Lens Examiner - Basic Certification

Responsibilities

• Upholds KP's policy and procedures, principles of responsibility and applicable laws.
• Explain product options and services.
• Provide member with information about fitting fees, vision benefits, contact lens pricing, payment collection and quotations for members.
• Ordering, receiving patient orders via online or in person.
• Maintaining inventory of contact lenses and supplies.
• Notify patients that their contact lens orders are ready for pick-up.
• Managing canceled, back ordered, or unavailable product.
• Train and/or orient new or less experienced Contact Lens staff.
• Attend conferences and in-service training programs.

Skills

Contact lens fitting

Interpersonal communication

Education

High school diploma / GED

Job description

Job Summary:

Under the immediate supervision of the Department Administrator or Coordinating Optometrist, performs the necessary duties relating to the Contact Lens Technician position; which includes insertion and removal of patients contact lenses; patient contact lense insertion and removal training; routine contact lense cleaning and trial fitting sets as appropriate; notifying patients when contact lenses are ready; ordering, receiving and maintaining contact lens and supplies inventory; making contact lens appointment as appropriate; general office duties. May work under the direction of a Lead Contact Lens Fitter.

Essential Responsibilities:

• Upholds KPs policy and procedures, principles of responsibility and applicable state, federal and local laws.
• Explain product options and services.
• Provides member with information about their fitting fees, vision benefits, contact lens pricing, payment collection and quotations for members.
• Responsible for ordering, receiving patient orders via online or in person.
• Maintaining inventory of contact lenses and supplies.
• Notify patients that their contact lens orders are ready for pick-up, via telephone and pick up status.
• Receiving and directing contact lens telephone/ voice-mail calls.
• Responsible for managing canceled, back ordered, or unavailable product.
• Manage and resolve problems regarding member contact lens complaints, canceled orders through service recovery.
• Answers members questions promptly and courteously.
• Contacts member, other vendors concerning contact lens orders and or prescriptions.
• Review operational data for contact lens product and optometry services.
• Making contact lens appointments as required.
• Teach insertion and removal of lenses to contact lens patients (training), under the supervision of the Contact Lens Fitter and/or Optometrist, or designee.
• Routine cleaning of contact lenses and trail fitting sets as appropriate.
• General office duties, including: Organizing and updating contact lens charts and vendor files, receiving, sorting, and forwarding of all department mail/correspondence as required, data entry of patient appointments and other light computer work, maintain department logs and follow established OSHA guidelines.
• Verbal and written communication with patients, optometrist, managers, staff, and co-workers.
• Train and/or orient new or less experienced Contact Lens and optical staff.
• Attend conferences, meetings, and in-service training programs.
• Use computers, electronic mail system, fax machines, photocopying equipment, telephones, word-processing equipment, and all other office equipment.
• Assume other activities and responsibility from time to time as directed to support patient care workflow and eye health.
• Promotes, ensures, and improves customer service to internal/external customers by demonstrating skills which are consistent with the organizations philosophy and values.
• Establishes and maintains courteous relations when interacting with other personal, health plan members and the public.
• Performs other related duties as required.

Basic Qualifications:

Experience

• Minimum one (1) year experience fitting, inserting and removing contact lenses and training patients for same.

Education

• High school diploma OR General Education Diploma (GED) required.

License, Certification, Registration

• National Contact Lens Examiner - Basic Certification

Additional Requirements:

• Basic understanding of contact lens and solutions, handling, and care.
• Requires judgement and actions that affect the coordination of office activities for patient treatment.
• Consistently demonstrates the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive to each other, to our members and to customers, contracted providers and vendors.

Preferred Qualifications:

• Exceptional interpersonal communication skills.
• Excellent sales and service skills.
• Ability to problem solve, multi-task and flexibility.
• American Board of Opticianry Certification

Notes:

• This is a temporary position for approximately three (3) months
• Hours and days will vary depending on department needs.
• Must be willing to work all clinics. Hours between 20-39 per week.

COMPANY:

KAISER

TITLE:

Contact Lens Technician

LOCATION:

Fontana, California

REQNUMBER:

1442878

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.