Contact Center Support

Arbour SeniorCare

Richmond (VA)

Presencial

USD 22 000 - 30 000

Tempo integral

14 dias+

Uma candidatura completa num minuto

Currículo e carta de apresentação personalizados, prontos a enviar.

Ultrapassa os filtros ATS

Vantagens oferecidas por esta oferta de emprego

Challenging and rewarding work

Competitive Compensation

Excellent Medical, Dental, Vision

Resumo da oferta

Universal Health Services (UHS) is seeking a dynamic Contact Center Support for the Atlantic Region Central Billing Office in the Richmond area. You will handle first-line inquiries from patients and insurers, document interactions, and assist with account resolution while providing timely updates.

Responsibilities include monitoring inquiries, routing to appropriate teams, maintaining patient accounting system records, and ensuring responses within 24 hours.

Qualificações

High school diploma or equivalent and 1-3 years customer service experience preferred.
Strong Microsoft Office skills (Excel, Word, Outlook)
Customer focused both internally and externally, strong attention to detail, the ability to multi-task, strong 10 key data entry, and excellent written and oral communication skills are required.
Familiarity with customer service and 1-3 years healthcare business office experience preferred.

Responsabilidades

Document all internal and external inquiries concerning patient accounts including patient and third party payers.
Act as the first line of support to patient or third party payer contacting the facility with questions concerning an account or claim.
Root cause issues and attempt to resolve.
Document and communicate resolution as appropriate in the Patient Accounting System.
Escalate problem accounts to management team of department for assistance and resolution.
Clearly communicate resolution of issues to responsible parties and or guarantors on the account.
Respond within 24 hours to patient inquiry which requires research providing updates on the status or the resolution of their issue each step of the process.
Work with facility and internal departments of the CBO to investigate and resolve issues associated with patient or insurance company inquiries.
Maintain working knowledge of the call routing system and patient accounting system
Other duties as assigned.

Conhecimentos

Customer service

MS Office

Communication skills

Attention to detail

Formação académica

High school diploma or equivalent

Ferramentas

Microsoft Office

Excel

Word

Outlook

Descrição da oferta de emprego

Responsibilities

The Atlantic Region Central Billing Office (“ARCBO”) or (“CBO”) provides business office services including billing, collections, cash posting, pre-access management, variance, and customer service to our affiliated Universal Health Services hospitals.

https://jobs.uhs.com/atlantic-region-cbo

The Atlantic Region CBO is seeking a dynamic and talented Contact Center Support.

The Contact Center Support is responsible for receiving and resolving first line inquiries over the phone and written correspondence concerning patient accounts by patients or insurance companies.

Key Responsibilities include:

Document all internal and external inquiries concerning patient accounts including patient and third party payers.

Act as the first line of support to patient or third party payer contacting the facility with questions concerning an account or claim.

Root cause issues and attempt to resolve.

Document and communicate resolution as appropriate in the Patient Accounting System.

Escalate problem accounts to management team of department for assistance and resolution.

Clearly communicate resolution of issues to responsible parties and or guarantors on the account.

Respond within 24 hours to patient inquiry which requires research providing updates on the status or the resolution of their issue each step of the process.

Work with facility and internal departments of the CBO to investigate and resolve issues associated with patient or insurance company inquiries.

Maintain working knowledge of the call routing system and patient accounting system

Other duties as assigned.

Benefit & Rewards Highlights:

Challenging and rewarding work environment

Competitive Compensation & Generous Paid Time Off

Excellent Medical, Dental, Vision and Prescription Drug Plans

401(K) with company match and discounted stock plan

SoFi Student Loan Refinancing Program

Career development opportunities within UHS and its 300+ Subsidiaries!

Pet Insurance

More information is available on our Benefits Guest Website: benefits.uhsguest.com

About Universal Health Services:

Headquartered in King of Prussia, PA, Universal Health Services, Inc. (NYSE: UHS) is one of the nation’s largest and most respected providers of hospital and healthcare services. Since our founding in 1979, UHS has grown steadily into a premier Fortune 500® corporation perennially recognized by multiple esteemed national rating entities. Through its subsidiaries, UHS operates inpatient acute care facilities, inpatient behavioral health facilities, outpatient and other facilities, nationwide virtual behavioral health services, an insurance offering, a physician network and various related services with physical locations in the U.S., Puerto Rico, Ireland and United Kingdom. www.uhs.com.

Qualifications

Position Requirements:

High school diploma or equivalent and 1-3 years customer service experience preferred.

Strong Microsoft Office skills (Excel, Word, Outlook)

Customer focused both internally and externally, strong attention to detail, the ability to multi-task, strong 10 key data entry, and excellent written and oral communication skills are required.

Familiarity with customer service and 1-3 years healthcare business office experience preferred.

EEO Statement:

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

Atlantic Region CBO:

The Atlantic Region Central Billing Office (“ARCBO”) or (“CBO") provides business office services including billing, collections, cash posting, pre-access management, variance, and customer service to our affiliated Universal Health Services hospitals.