Contact Center Specialist

Bankeasy; Brookings (SD); On-site; USD 20,664 - 30,307; Part time

Job summary

Bankeasy seeks a Part-time Contact Center Specialist in Brookings, SD to respond to customer and bank employee calls about accounts and banking services. You will support staff across operations and promote excellent service.

An Associate's degree plus two years in a related field, along with excellent oral and written communication and strong computer skills, are required. You will work independently or as part of a small team.

Qualifications

• Associate's degree + 2 years of related experience or equivalent.
• Excellent oral and written communication skills.
• Ability to work independently and as part of a small team.
• Proven customer service, judgment, and organizational skills.
• Excellent computer skills and adaptability to bank operations.

Responsibilities

• Respond to customer phone inquiries regarding banking transactions, products, and online banking.
• Ensure customer confidentiality and adhere to policies.
• Seek opportunities to retain and expand customer relationships.
• Assess customer needs and recommend options available.
• Adhere to procedures for resolving customer complaints and issues.
• Inform Management of recurring problems and suggest improvements.

Skills

Oral and written communication

Customer service

Independent work

Team collaboration

Education

Associate's degree

Job description

## Contact Center SpecialistApplylocations: Brookings, SD (East)time type: Part timeposted on: Posted Yesterdayjob requisition id: R-100774**Job Description:**This person is responsible for responding to incoming telephone calls from customers and bank employees concerning customer accounts and customer account-related service in conformance with policy, procedures, and service quality standards. This person acts as a support for all staff regarding bank operations areas or topics.**Qualifications:** This person should have an associate's degree plus two years of experience in a related field or the equivalent. This person must display excellent oral and written communication skills and have the ability to work independently and as a team. This person must have proven customer service, judgment, and organizational skills and must possess excellent computer skills. This person should be able to work independently as well as collaboratively on a small team of less than 10 individuals.**Principal Responsibilities:*** Respond to customer phone inquiries regarding a full range of customer transactions and banking products, services, and online banking.* Ensure customer confidentiality.* Seek opportunities to retain, expand, and attract customer relationships. Assess customer needs and make recommendations regarding options available.* Adhere to established policies and procedures regarding appropriate resolution of customer complaints.* Demonstrate effective decision making in determining corrections, fee waivers, and refunds, and in appropriate methods/solutions to meeting customers’ needs.* Inform Management of irregular or recurring problems and suggest improvements to better the service provided by the Call Center.* Be responsible for promoting the bank’s philosophy of excellent customer service.* Attend all meetings and any other required meetings and/or developmental training deemed necessary by the Call Center Supervisor.* Act in accordance with FBT policies and procedures as set forth in the employee handbook.* Adhere to compliance procedures and participate in required compliance training.**Compensation Grade**Hourly Grade 4