Contact Center Service & Sales Advisor - Virginia Residents Only - Fully Remote

USCCA; Alexandria (VA); Remote; Full time

Job summary

A leading company in firearm safety and training services is seeking a Customer Service Representative. This role focuses on engaging customers and selling memberships, providing an excellent opportunity for personal growth in a respected workplace known for its commitment to employee satisfaction. Competitive starting salary, great benefits, and training offered.

Benefits

23 Days of Personal Time Off

8 Company Holidays

Robust Insurance Coverage Options

Complimentary USCCA Elite Membership

Store Discounts

Paid training for licensing

Qualifications

• High School diploma required; Associate’s degree preferred.
• Prior customer service or sales experience needed.
• Ability to maintain a Producer Property and Casualty License.

Responsibilities

• Engage with customers and prospects via digital and voice platforms.
• Sell new memberships and USCCA products.
• Collaborate with team members for a supportive environment.

Skills

Interpersonal skills

Communication skills

Computer fluency

Education

High School diploma or equivalent

Associate’s degree or higher

Job description

Employer Industry: Firearm Safety and Training Services

Why consider this job opportunity:
- Starting salary up to $20.00/hour, based on experience
- Eligible for commission and shift premium based on days and hours worked
- 23 Days of Personal Time Off, 8 Company Holidays, and a paid day of Volunteer Service annually
- Robust Insurance Coverage Options: Medical, Dental, Vision, HSA, FSA, Life, STD, & LTD
- Complimentary USCCA Elite Membership & Store Discounts
- Nationally recognized as one of Newsweek’s Top 100 America’s Most Loved Workplaces

What to Expect (Job Responsibilities):
- Engage with customers, members, and prospects through digital and voice platforms to resolve issues and strengthen relationships
- Provide knowledgeable, respectful, and well-thought-out responses to customer inquiries
- Sell new memberships and USCCA products by identifying and fulfilling customer needs
- Maintain up-to-date knowledge of products, services, and promotions
- Collaborate with team members to foster a supportive and growth-oriented environment

What is Required (Qualifications):
- High School diploma or equivalent required; Associate’s degree or higher preferred
- Prior experience in a customer service or sales role, especially in an omni-channel environment
- Ability to pass and maintain a Producer Property and Casualty License; paid training provided
- Excellent interpersonal, written, and verbal communication skills
- Computer fluency with a working knowledge of software applications and advanced internet functions

How to Stand Out (Preferred Qualifications):
- Self-defense knowledge and training, familiarity with firearms is preferred but not necessary
- Demonstrated ability to employ patience, empathy, and strong listening skills in customer interactions

#FirearmSafety #CustomerService #CareerOpportunity #CompetitivePay #TrainingProvided

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