Contact Center Service & Sales Advisor - Texas Residents Only - Fully Remote

USCCA; Midland (TX); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading organization in firearm safety and self-defense is looking for a Customer Service Representative to handle inquiries and drive sales. The role offers a competitive starting salary, potential commission, and comprehensive benefits including paid training. Ideal candidates will possess strong communication skills and a passion for customer service.

Benefits

23 Days of Personal Time Off

8 Company Holidays

Robust insurance coverage options

Complimentary membership and store discounts

Qualifications

• High school diploma or equivalent required.
• Prior customer service or sales experience is preferred.
• Required licensing with training provided.

Responsibilities

• Field customer inquiries and troubleshoot issues via digital and voice platforms.
• Sell new memberships and products based on customer needs.
• Meet performance targets for sales and customer satisfaction.

Skills

Interpersonal skills

Written communication

Verbal communication

Computer fluency

Education

High School diploma or equivalent

Associate’s degree or higher

Job description

Employer Industry: Customer Service for Firearm Safety and Self-Defense

Why consider this job opportunity:
- Starting salary up to $20.00/hour, based on experience
- Eligible for commission based on performance
- 23 Days of Personal Time Off and 8 Company Holidays
- Robust insurance coverage options including Medical, Dental, and Vision
- Complimentary membership and store discounts with the organization
- Recognized as one of Newsweek’s Top 100 America’s Most Loved Workplaces

What to Expect (Job Responsibilities):
- Field customer, member, and prospect contacts through digital and voice platforms to troubleshoot and resolve issues
- Provide knowledgeable and respectful answers to customer inquiries without relying on scripts
- Deepen member relationships through engaging conversations and effective communication
- Sell new memberships and products that align with customer needs
- Meet or exceed established performance targets for sales and customer satisfaction

What is Required (Qualifications):
- High School diploma or equivalent required; Associate’s degree or higher preferred
- Prior work experience in customer service or sales roles
- Required to pass and maintain a Producer Property and Casualty License, with paid training provided
- Excellent interpersonal skills and strong written and verbal communication abilities
- Computer fluency with a working knowledge of software applications and advanced internet functions

How to Stand Out (Preferred Qualifications):
- Familiarity with firearms and self-defense knowledge is preferred, but not necessary
- Experience in an omni-channel customer service environment

#CustomerService #Sales #FirearmSafety #RemoteWork #CareerGrowth

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.