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Contact Center Service & Sales Advisor - South Carolina Residents Only - Fully Remote

USCCA

Charleston (SC)

Remote

USD 10,000 - 60,000

Full time

30+ days ago

Job summary

A leading company in the Firearms and Self-Defense Services sector is seeking customer service and sales associates. The role involves engaging customers, addressing inquiries, and selling memberships in a dynamic environment. Candidates will receive competitive wages, commission opportunities, and benefits, fostering both personal and professional growth.

Benefits

23 Days of Personal Time Off
8 Company Holidays
Paid Volunteer Service
Insurance coverage options
USCCA Elite Membership
Store Discounts

Qualifications

  • High School diploma required; Associate’s degree preferred.
  • Prior work in customer service or sales needed.
  • Excellent written and verbal communication skills.

Responsibilities

  • Field customer inquiries via digital and voice platforms.
  • Sell memberships and USCCA products.
  • Meet or exceed targets for efficiency and customer satisfaction.

Skills

Interpersonal skills
Communication abilities
Customer service orientation

Education

High School diploma or equivalent
Associate’s degree or higher

Tools

Software applications

Job description

Employer Industry: Firearms and Self-Defense Services

Why consider this job opportunity:
- Starting salary up to $20.00/hour, based on experience
- Eligible for commission and shift premiums based on days and hours worked
- 23 Days of Personal Time Off, 8 Company Holidays, plus a paid day of Volunteer Service annually
- Personal Protection, Fitness, and Home Office Reimbursement Program ($500 Annually)
- Robust insurance coverage options: Medical, Dental, Vision, HSA, FSA, Life, STD, & LTD
- Complimentary USCCA Elite Membership & Store Discounts

What to Expect (Job Responsibilities):
- Field customer, member, and prospect contacts through digital and voice platforms to troubleshoot and resolve issues
- Respond to customer inquiries with knowledgeable, respectful, and well-thought-out answers
- Deepen and retain member relationships through engaging conversations
- Sell new memberships and USCCA products that meet customer needs
- Meet or exceed established targets for advisor efficiency, sales, retention, and customer satisfaction

What is Required (Qualifications):
- High School diploma or equivalent required; Associate’s degree or higher preferred
- Prior work history in a customer service or sales role; experience in an omni-channel environment is a plus
- Required to pass and maintain Producer Property and Casualty License; paid training provided
- Excellent interpersonal skills and strong written and verbal communication abilities
- Computer fluency with working knowledge of software applications and advanced internet functions

How to Stand Out (Preferred Qualifications):
- Self-defense knowledge and training, familiarity with firearms is preferred but not necessary
- Passion for delighting customers and effective communication through conversation

#FirearmsIndustry #CustomerService #CareerOpportunity #CompetitivePay #TrainingProvided

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

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