Contact Center Service & Sales Advisor - Oklahoma Residents Only - Fully Remote

USCCA; Oklahoma City (OK); Remote; Full time

Job summary

A leading company in firearms and personal defense training seeks individuals for customer service and sales roles. Candidates will assist members and prospects, resolve issues, and engage in sales while enjoying competitive pay and extensive benefits. Successful individuals will demonstrate strong interpersonal skills along with a commitment to learning and growth.

Benefits

23 Days of Personal Time Off

Paid Volunteer Service Day

Robust Insurance Coverage Options

USCCA Elite Membership

Store Discounts

Qualifications

• Prior work history in customer service or sales required.
• Experience in omni-channel environment preferred.
• Ability to pass Producer Property and Casualty License.

Responsibilities

• Field customer issues through digital and voice platforms.
• Respond to inquiries with knowledgeable answers.
• Sell new memberships and USCCA products.

Skills

Customer service

Sales

Communication

Interpersonal skills

Education

High School diploma or equivalent

Associate’s degree or higher preferred

Tools

Computer fluency

Job description

Employer Industry: Firearms and Personal Defense Training

Why consider this job opportunity:
- Starting salary up to $20.00/hour, based on experience
- Eligible for commission and shift premium based on days and hours worked
- 23 Days of Personal Time Off, 8 Company Holidays, plus a paid day of Volunteer Service annually
- Personal Protection, Fitness, and Home Office Reimbursement Program ($500 Annually)
- Robust Insurance Coverage Options: Medical, Dental, Vision, HSA, FSA, Life, STD, & LTD
- Complimentary USCCA Elite Membership & Store Discounts

What to Expect (Job Responsibilities):
- Field customer, member, and prospect contacts through digital and voice platforms to troubleshoot and resolve issues
- Respond to customer inquiries with knowledgeable and respectful answers
- Deepen and retain member relationships through engaging conversations
- Sell new memberships and USCCA products that meet customer needs
- Collaborate with team members to enhance learning and growth

What is Required (Qualifications):
- High School diploma or equivalent required; Associate’s degree or higher preferred
- Prior work history in customer service or sales; experience in an omni-channel environment is a plus
- Required to pass and maintain Producer Property and Casualty License; paid training provided
- Excellent interpersonal skills; strong written and verbal communication abilities
- Computer fluency with working knowledge of software applications and advanced internet functions

How to Stand Out (Preferred Qualifications):
- Self-defense knowledge and training; familiarity with firearms is preferred but not necessary
- Demonstrates the Core Values of the employer

#FirearmsTraining #CustomerService #CareerOpportunity #CompetitivePay #TrainingProvided

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