Contact Center Service & Inside Sales Advisor - Fully Remote Jobs in Florida at Delta Defense W[...]

Delta Defense; West Bend (WI); Remote; USD 10,000 - 60,000; Full time

Job summary

A company providing customer service for gun owners is seeking a Contact Center Service & Inside Sales Advisor. This role involves engaging customers through calls, providing excellent service, and educating them on membership value. The ideal candidate will have strong interpersonal skills and a background in customer service or sales. This position offers a starting salary of $19.27 - $20.00/hour and robust benefits.

Benefits

23 Days of Personal Time Off

8 Company Holidays

Paid day of Volunteer Service annually

Robust Insurance Coverage Options

Qualifications

• Prior work history in customer service or sales role.
• Excellent interpersonal skills and communication abilities.
• Ability to empathize with customers and fulfill needs timely.

Responsibilities

• Engage with customers via digital and voice channels.
• Resolve issues and strengthen relationships.
• Achieve performance targets for efficiency and sales.

Skills

Interpersonal skills

Communication abilities

Empathy

Listening skills

Computer fluency

Education

High School diploma

Associates degree or higher

Job description

Job Details

Job Category: Contact Center Requisition Number: CONTA001851

Description

This remote work opportunity is open to Florida residents only.

Most contact centers suck; ours doesnt!

Would mission-focused teammates and inspiring leadership make you want to jump up out of bed and start your work day?

Say goodbye to fighting traffic and say hello to a work from home office environment.

Join a supportive team at one of Newsweeks Top 100 Americas Most Loved Workplaces.

Work for Delta Defense, the private company that provides Marketing, Operations and Customer Service for the U.S. Concealed Carry Association. The USCCA safeguards life, freedom, and finances for responsible American gun owners. Learn more about the USCCA at

Contact Center Service & Inside Sales Advisor - Position Summary:

• Engage with USCCA members and prospects through inbound and outbound calls.
• Build deep connections, helping members become the best protectors of themselves and their families.
• Understand individual needs and educate on membership value through needs-based sales.
• Provide outstanding service with account updates, payments, and membership purchases.
• Make a difference every day, delivering an award-winning customer experience.

Elevate your career with us and reap the rewards of your success!

• Starting salary $19.27 - $20.00/hour, based on experience
• Shift premium available based on days and hours worked
• Eligible for commission
• 23 Days of Personal Time Off, 8 Company Holidays, plus paid day of Volunteer Service annually
• Robust Insurance Coverage Options: Medical, Dental, Vision, HSA, FSA, Life, STD, & LTD

Contact Center Service & Inside Sales Advisor - Essential Duties & Responsibilities:

• Engage with customers, members, and prospects via digital and voice channels to resolve issues and strengthen relationships.
• Provide knowledgeable, respectful responses without scripts.
• Stay informed about products, services, and promotions.
• Use a "find needs, fill needs" approach to offer solutions and sell memberships and products.
• Address concerns with empathy and detail, retaining members contemplating non-renewal.
• Follow up to ensure exceptional service.
• Achieve performance targets for efficiency, sales, and retention.
• Collaborate with your team for continuous learning and growth.
• Maintain alignment with the Core Values of Delta Defense and Mission of the USCCA in all interactions.

Required Skills/Experience:

• High School diploma or equivalent required. Associates degree or higher preferred.
• Prior work history in a customer service or sales role. Experience in fielding customer concerns in an omni channel environment is a plus.
• Required to pass and maintain Producer Property and Casualty License. Paid Training is provided for all hires.
• Excellent interpersonal skills; strong written and verbal communication abilities. Able to quickly establish rapport with people.
• Demonstrated ability to employ patience, empathy and strong listening skills while ensuring customer needs are fulfilled in a timely and satisfactory manner.
• Computer fluency; working knowledge of software applications and advanced internet functions.
• Passionate about delighting customers and communicating with them through conversation.
• Able to work equally as well in a team environment, in-office or remotely.
• Self-defense knowledge and training, familiarity with firearms is preferred, but not necessary.

New hires must complete full-time, paid training which includes onboarding, products and systems, sales and service, and preparation for the Producer Property and Casualty Licensing. Required training runs Monday through Friday 8:00am-4:30pm Central for the first 8 weeks upon hire. Training is delivered virtually.

This fully remote opportunity is open to Florida residents ONLY.

If you are interested in this role but do not reside in Florida, please visit our other job postings here: Delta Defense Careers

Now hiring Full Time employees for the following 40 hour/week openings with 8 hour shifts:

• Tuesday through Saturday, 1:30pm - 10:00pm CDT
• Sunday through Thursday, 1:30pm - 10:00pm CDT

Review benefits information and submit your application at: Delta Defense Careers

Anticipated application close date: October 3, 2025

Please watch your email for next steps after submitting your application. You will be asked to take online assessments in order to complete the application process. We look forward to your application.

Delta Defense