Contact Center Sales and Service Representative

Arvest Bank; Fort Smith (AR); Hybrid; USD 23,000 - 30,000; Full time

Benefits offered by this job

Health and life benefits

Wellness benefits

Job summary

Arvest Bank in Fort Smith, AR is seeking a Contact Center Sales and Service Representative to be the first point of contact for customers, answering calls, providing information, and resolving issues. After training, you may work remotely with strong performance.

This full-time role requires a high school diploma, at least one year of customer service, and the ability to navigate multiple banking systems while cross-selling products.

Qualifications

• High school diploma or GED required.
• 1 year of customer service experience required.
• Ability to work across multiple software systems.
• Call Center experience preferred.
• Military experience considered for veterans.

Responsibilities

• Provide exceptional customer service by phone and cross-sell banking products.
• Utilize multiple banking systems to access account information and resolve inquiries.
• Complete documentation to meet customer needs and facilitate fulfillment.
• Escalate unresolved or complex inquiries when necessary.
• Maintain knowledge of bank products and services and cross-sell as appropriate.
• Assist branch associates by processing customer requests when recording calls.
• Understand and comply with bank policies and the BSA/AML program.

Skills

Customer service

Communication skills

Multiple software systems

Bilingual (English/Spanish)

Education

High school diploma or GED

Tools

Banking systems

Job description

Contact Center Sales and Service Representative - 18474

US:AR:FORT SMITH | Customer Service/Support | Full Time

17.80 - 22.20 USD per hour

Posted 2 days ago

Description

Pay is based on a number of factors including the successful candidate’s job-related knowledge and skills, qualifications, and prior experience. Arvest offers a comprehensive suite of benefits, including a full range of health and life, financial, and wellness benefits. For more information about benefits, please visitwww.arvest.com/careers/benefits .

Position is located at5000 Rogers Ave, Fort Smith AR, 72917.

Incumbent can work remotely after the initial 120 day training period with sufficient performance.

Availability is needed Monday through Friday7:00 am to 7:00 pm andSaturday8:00 am to 2:00 pm.

Bilingual in English and Spanish is preferred.

The story of Arvest is one of commitment started by our founders in 1961, with an intense dedication to focusing on our customers. We will always be active and involved members of the communities we serve, and we will always work to put the needs of our customers first as we continue to fulfill our mission – people helping people find financial solutions for life.

Job Title: Contact Center Sales and Service Representative

The Contact Center Sales and Service Representative serves as our customers' first point of contact, answering calls, providing information, and solving problems. The associates are expected to engage with the customers and uphold the Arvest standard of customer service in this fast-paced call center environment. A friendly, helpful, and genuinely engaged Representative will identify customers’ needs, clarify information, research each issue, provide solutions and/or alternatives and seize opportunities to cross-sell banking products when they arise. In this position, you must be well organized, have strong communication skills, and be comfortable working in multiple software systems simultaneously while speaking with our customers. You must also feel comfortable determining which additional products and services may benefit the customer and begin a conversation by introducing the product benefits directly to the customer. After paid training, you will work independently and as part of a team to meet personal and team goals.

What You Will Do at Arvest:

(Other duties may be assigned.)

• Provide exceptional internal and external customer service by displaying sincerity, outgoingness, and friendliness, including answering phones promptly, consistently exhibiting courtesy, competency, and concern while responding promptly, and using the customer’s name.
• Answer internal and external customer telephone inquiries using proper telephone guidelines and account verification techniques. Utilize multiple banking systems to access customer account information and promptly follow through to a satisfactory resolution on inquiries, requests, or complaints. Explain bank policies and procedures courteously and patiently.
• Complete all required documentation to meet customer needs and collaborate with internal groups to facilitate customer fulfillment.
• Escalate unresolved or complex inquiries to the appropriate personnel or department when necessary.
• Maintain thorough knowledge of all bank products and services and cross-sell additional services to customers by using independent judgment in recognizing opportunities and educating customers about product enhancements, new products, or new services.
• Assist branch associates by processing customer requests when recording of calls is necessary.
• Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties. This includes but is not limited to completing compliance training and adhering to internal procedures and controls; reporting any known violations of compliance policy, laws, or regulations; and reporting any suspicious customer and/or account activity.

Supervisory Responsibilities:

NA

Responsibilities:

Toolbox for Success:

• A high school diploma or general education degree (GED) is required.
• 1 year of customer service experience required.
• Proven ability to work across multiple software systems simultaneously required.
• Call Center experience preferred.
• Relevant military experience is considered for veterans and transitioning service members.

Physical Demands:

The associate must be able to travel occasionally by themselves within the US, possibly overnight. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

We offer competitive compensation, benefits packages, and significant professional growth.

Arvest Bank is committed to providing equal opportunity to all persons regardless of race, color, race-based hairstyles and textures, religion, marital status, sex, sexual orientation, gender identity, pregnancy, age, national origin, disability, veteran status, or any other basis, which now or in the future may be specified by law.

Along with an excellent benefits package, our associates are engaged, rewarded for performance, and encouraged to grow professionally and personally. Our future is driven by our associates. If you want to be recognized for your results and empowered to reach your potential, we urge you to apply.