Contact Center Representative

Jordan Credit Union; Sandia Acres (UT); On-site; USD 32,000 - 42,000; Full time

Job summary

Jordan Credit Union is seeking an employee who cares about the financial needs of our members and will do everything to make their day better. The role emphasizes autonomous learning and innovation to serve customers effectively.

Qualified applicants should be 18+, with fluency in Spanish and English preferred, and a commitment to providing courteous, accurate service across telephone and text channels.

Qualifications

• Must be 18 years or older.
• Fluent in Spanish and English preferred.

Responsibilities

• Assist members and potential members with telephone and text requests in a quick, courteous, and accurate manner.
• Maintain a pleasing and professional demeanor while addressing member concerns and questions.
• Act as liaison between members and other internal departments, transferring calls and texts to appropriate staff.

Skills

Bilingual Spanish/English

Job description

Jordan Credit Union seeks an employee who cares about the financial needs of our members and will do everything they can to make our member's day better. They must find satisfaction in serving others, understand the value and purpose of their job, strive for personal growth and excellence, and work autonomously through learning and innovation.

HOURS

Monday through Friday from 8:45 am to 6:15 pm with a half day off each week and rotating Saturdays 9:45 am to 2:15 pm

DUTIES

Assist members and potential members with their telephone and text requests in a quick, courteous, and accurate manner. Maintain a pleasing and professional demeanor while addressing member concerns and questions. Act as liaison between members and other internal departments, transferring calls and texts to appropriate staff.

QUALIFICATIONS

You must be 18 years or older to work for Jordan Credit Union. Ability to fluently speak, read, and write in both Spanish and English is preferred.