Contact Center Representative

Landing Point; New York (NY); Presencial; USD 25 000 - 36 000; Tempo integral

Resumo da oferta

Landing Point is seeking a Contact Center Representative in New York to serve members, retirees, and beneficiaries with professional support across multiple channels. The role emphasizes accurate data review, timely first-contact resolution, and maintaining confidentiality in all interactions.

The ideal candidate will have a customer-service background in related environments and a degree preference. Proficiency with Microsoft Office and ACD is expected to enhance efficiency within a fast-paced

Qualificações

• Bachelor's or Associate degree preferred.
• Demonstrated customer service background in member benefit, sales, fast-paced retail, or business-related environment.
• Proficiency in Microsoft Office Suite and Automatic Call Distribution System (ACD).

Responsabilidades

• Answer service center calls and respond to members' questions across all communication channels.
• Comprehend and review details of existing/historical data to provide necessary information.
• Respond and resolve all member inquiries and requests on first contact.
• Research and examine relevant information to assess validity of concerns and determine resolutions.
• Manage difficult customer situations and solicit feedback to improve service.
• Work as a team member to minimize customer hold time and reduce callbacks and escalations.
• Handle highly confidential material and information with good judgment.
• Perform other duties as required.

Conhecimentos

Customer service

Formação académica

Bachelor's or Associate degree

Ferramentas

Microsoft Office Suite

ACD

Descrição da oferta de emprego

Company Overview

A public sector organization dedicated to providing retirement, disability, and death benefits to eligible educators in New York City is seeking a Contact Center Representative. This role focuses on delivering exceptional customer service to members, retirees, and beneficiaries.

Job Responsibilities

• Answer service center calls and respond to members' questions across all communication channels.
• Comprehend and review details of existing/historical data to provide necessary information.
• Respond and resolve all member inquiries and requests on first contact.
• Research and examine relevant information to assess validity of concerns and determine resolutions.
• Manage difficult customer situations and solicit feedback to improve service.
• Work as a team member to minimize customer hold time and reduce callbacks and escalations.
• Handle highly confidential material and information with good judgment.
• Perform other duties as required.

Qualifications

• Bachelors or Associates degree preferred.
• Demonstrated customer service background in member benefit, sales, fast-paced retail, or business-related environment.
• Proficiency in Microsoft Office Suite and Automatic Call Distribution System (ACD).

Compensation

Pay Rate: $22 - $22/hr, DOE