Enable job alerts via email!
Contact Center Quality Assurance Supervisor (Remote Opportunity)
Lensa
United States
Remote
USD 70,000 - 90,000
Full time
Generate a tailored resume in minutes
Land an interview and earn more. Learn more
Job summary
A leading company is seeking a Contact Center Quality Assurance Supervisor to lead a team focused on quality improvement within a Department of Veterans Affairs project. This remote position requires strong leadership skills and a commitment to enhancing customer service in a fast-paced environment. Candidates should hold a Bachelor's degree and possess extensive experience in contact centers. The role emphasizes monitoring, coaching, and collaboration with various teams to drive improvements.
Benefits
Qualifications
- 4+ years in a contact center environment with supervisory experience.
- Strong analytical, communication, and problem-solving skills.
- Ability to manage priorities in a fast-paced, remote environment.
Responsibilities
- Lead and coach a team of QA analysts for consistent evaluation of interactions.
- Monitor agent performance and identify trends for improvement.
- Analyze QA metrics and present findings to stakeholders.
Skills
Education
Tools
Job description
VetsEZ
TEKsystems
Arizona Complete Health
SherlockTalent
Hartford HealthCare Cancer Institute
Hubstaff blog
Calance
HireVue Inc
Initial Therapeutics, Inc.
UnitedHealth Group
Splunk
Beyondpricing
RemoteWorker US
Capital One
Jobot
UnitedHealth Group
Omada Health, Inc.
Great Lion
VetsEZ is seeking a Contact Center Quality Assurance Supervisor to lead a QA team on a Department of Veterans Affairs (VA) contact center project. The ideal candidate will bring strong leadership skills, experience in contact centers, and a commitment to quality improvement in customer service.
Important: This role is focused on monitoring and improving customer service performance in a contact center environment — it does not involve software testing.
The candidate must reside within the continental US.
Responsibilities:
Lead and coach a team of QA analysts to ensure consistent and accurate evaluation of customer interactions (calls, chats, emails).
Conduct regular coaching, calibration sessions, and performance reviews.
Monitor agent performance and identify trends, strengths, and opportunities for improvement.
Collaborate with training and operations teams to close performance gaps and enhance service delivery.
Analyze QA metrics, prepare reports, and present findings to stakeholders.
Maintain and update quality assurance (QA) procedures, forms, and standards.
Ensure compliance with internal policies and regulatory requirements.
Serve as a liaison across QA, operations, and training teams to drive continuous improvement.
Requirements:
Bachelor's degree in Business, Management, or a related field (or equivalent experience).
4+ years in a contact center environment with at least 1 year in a supervisory QA role.
Experience with QA platforms (e.g., NICE, Verint, Genesys, Calabrio).
Strong analytical, communication, and problem-solving skills.
Ability to manage priorities in a fast-paced, remote environment.
Additional Qualifications:
Experience with VA or other federal agencies.
Healthcare experience preferred.
Experience with SAFe/Agile.
Ability to obtain a government clearance.
401k with Employer Match
Corporate Laptop
Training opportunities
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.
Sorry, we are unable to offer sponsorship at this time
Job Description ***Must be a US citizen ONLY to apply for this opportunity -- GC/EAD candidates cannot be submitted at this time*** Sr. AEM Business Analyst/Quality Assurance Analyst 100% Remote position Multi-year contract + rolling extension We have open interview slots remaining for this week...
You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility. Position...
Senior Software Test Engineer (Java) Role: Senior Software Test Engineer, Java environment Location: 100% Remote Compensation: Depends on Experience > $120K+ + Benefits Job Type: Full Time/Perm Our client is a world leader in globalization services and has a history of developing patented...
ICompany Description AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas - immunology,...
AI Agent Engineer - Full Remote full time We are seeking an AI Agent Engineer to design, build, and deploy intelligent autonomous agents capable of reasoning, learning, and interacting with digital or physical environments. You will work at the intersection of machine learning, software...
6 month contract Rate: $65-75/hr Current Status: Customer deploying virtual F5 appliances across 7 sites, including a lab/dev environment. The F5 solution includes LTM, GTM, and future WAF services. No existing F5 load balancers in production — all current services run on VMware Avi. Professional...
Job Description Company Description Hirevue is where hiring happens – transforming the way organizations discover, engage, and hire the best talent. Connecting companies and candidates anytime, anywhere, Hirevue’s end-to-end hiring platform features video interviewing, assessments and...
Company Description AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas immunology,...
Job Summary As a Senior Data Scientist serves as the data architecture lead within the Quality Data Management Oversight, overseeing data integrity, system performance, and governance for HEDIS reconciliation and quality reporting. This role is responsible for managing data pipelines, ETL...
Site Reliability Engineer (FULLY REMOTE) Join us for the Site Reliability Engineer (FULLY REMOTE) role at Splunk . Job Overview At Splunk, we aim to make machine data accessible, usable, and valuable for everyone. We are passionate about our products and committed to delivering the best experience...
We have been made aware of fraudulent job offers and communications claiming to be from Beyond. Please be cautious—any legitimate communication from our team will come from an official @beyondpricing.com email address. If you receive any communication regarding job offers or opportunities from an...
Ninja Analytics is looking for a Senior Data Scientist to help lead the development and delivery of high-quality predictive modelling solutions. Successful applicants will serve as recognized subject matter experts in the application of quantitative methods, machine learning algorithms, and...
Lead Software Engineer (Profile, MUMPS)(Remote - Eligible) Do you love building and pioneering in the technology space? Do you enjoy solving complex business problems in a fast-paced, collaborative, inclusive, and iterative delivery environment? At Capital One, you'll be part of a big group of...
This range is provided by Jobot. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $150,000.00/yr - $165,000.00/yr Job Details We are currently on the hunt for a dynamic, passionate, and skilled Python Engineer for a great client of...
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here,...
Omada Health is on a transformative mission to empower individuals to engage in their lifelong health journey, one step at a time. We seek a highly skilled Staff Data Scientist who brings a deep passion for analytics and a proven knack for driving health advancements through data science. Job...
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of between $25 / hr. and $45 / hr., depending on the In-Home Usage Test project. No experience required....
AWS DevSecOps Engineer - 100% Remote Experience: 7+ years Work Authorization: US Citizenship – Required (Federal client) Location: Remote Length: 12 – 36 Months Rate: D.O.E. Qualifications: We are seeking a skilled Security Assessment Engineer to join our team. The ideal candidate will be...
Role: Senior Front-End Engineer Location: 100% REMOTE Compensation: $100K-$130K Job Type: Full Time/Perm Job ID: 7128 General Position Description The Senior Front-end Angularjs Engineer will be working with the existing engineering team to upgrade and maintain our multifaceted SaaS platform. This...
JOB SUMMARY Monitor Food Safety & Quality Assurance (FSQA) support/evaluation programs and inspection/audit procedures to ensure compliance of products and processes to corporate and regulatory requirements at a Sysco Specialty Meat and/or Seafood Company. RESPONSIBILITIES Monitoring of FSQA...
Contact Center Quality Assurance Supervisor (Remote Opportunity)
VetsEZ is seeking a Contact Center Quality Assurance Supervisor to lead a QA team on a Department of Veterans Affairs (VA) contact center project. The ideal candidate will bring strong leadership skills, experience in contact centers, and a commitment to quality improvement in customer service....
job faster
Follow us
