Contact Center Process Owner | Lean Improvement Leader

Insight Global; Phoenix (AZ); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading consulting firm is looking for a Business Process Owner – Contact Center to optimize and transform contact center processes. The role involves managing KPIs, implementing process improvements, and partnering with various stakeholders to enhance customer experience. Ideal candidates have 3+ years of experience in business process ownership and expertise in process mapping. This position focuses on leading change initiatives to deliver measurable business impact.

Qualifications

• 3+ years of experience in business process ownership, consulting, or process engineering.
• Proven ability to implement and sustain change as a change champion.

Responsibilities

• Own, optimize, and transform complex contact center processes.
• Monitor and manage KPIs and operational risks.
• Lead process improvement initiatives.

Skills

Business process ownership

Process mapping and modeling

Lean methodologies

Data analysis

KPI management

Education

Bachelor's degree or equivalent experience

Job description

A leading consulting firm is looking for a Business Process Owner – Contact Center to optimize and transform contact center processes. The role involves managing KPIs, implementing process improvements, and partnering with various stakeholders to enhance customer experience. Ideal candidates have 3+ years of experience in business process ownership and expertise in process mapping. This position focuses on leading change initiatives to deliver measurable business impact.