Contact Center Phone Banker ( Remote Opportunity)

Regions; Hoover (AL); Remote; USD 35,000 - 45,000; Full time

Job summary

A financial services company is seeking a Contact Center Phone Banker to provide exceptional customer service by assisting with banking inquiries and solutions. The role offers comprehensive training, flexible scheduling, and a range of benefits, making it a great starting point for a career in banking. Applicants should have strong communication skills and a high school diploma or GED.

Benefits

Dynamic healthcare plans

Tuition reimbursement

Paid time off

Regular performance reviews with salary elevations

Qualifications

• Applicants will be expected to pass any assessment associated with the position.
• Onboarding includes three weeks' instructor led and two weeks on-the-job training.

Responsibilities

• Help enrich our customer's lives by answering questions and solving problems.
• Be the expert in a wide range of banking products and services.
• Provide solutions for immediate and long term needs.

Skills

Ability to make recommendations to customers

Ability to multi-task

Ability to work a flexible schedule

Computer skills

Effective time management skills

Excellent communication skills

Education

High school diploma or GED

Job description

Contact Center Phone Banker (Remote Opportunity) from the Company Regions, this latest job vacancy is located in the city Remote in Hoover, AL located in the country United States. This latest job opening is open to job seekers who have the latest education / graduate Bachelor Degree.

Job Responsibility:

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities.

If you are passionate about making a difference in the lives of others, you'll excel with a company that focuses on the financial wellbeing of its customers. As a banker in the Regions' Contact Center, you will gain a foundation of banking knowledge by working in the heart of our customer service operations.

Our Contact Center Bankers:

• Help enrich our customer's lives by answering questions, solving problems, and providing solutions to ensure an effortless banking experience for our customers.
• Be the expert in a wide range of banking products and services.
• We use our banking expertise to help customers identify the next step to accomplish their financial goals.
• We believe in providing customers with advice, guidance, and education.
• Put the customer first. We value their relationship and show our commitment by implementing our core values into our everyday conversations.
• Our Bankers strive to provide solutions for immediate and long term needs on every contact.

What's in it for you:

• The foundation you need to start your career in banking - a skillset you can use to improve customer's lives by helping them make better financial decisions.
• Comprehensive and ongoing training that provides you with opportunities to learn and grow.
• Ongoing feedback/coaching, mentoring and development from leaders that care.
• Benefits including dynamic healthcare plans, tuition reimbursement, paid time off and regular performance reviews with salary elevations.

Who we are:

Our Core Values define our culture. Put People First, Focus on your Customer, Reach Higher, Do What is Right, and Enjoy Life. Our mission is to Make Life Better. We serve our communities.

Requirements:

• High school diploma or GED
• Applicants will be expected to pass any assessment associated with the position
• Onboarding includes three weeks' instructor led and two weeks on-the-job training

Skills and Competencies:

• Ability to make recommendations to customers about different products/services
• Ability to multi-task
• Ability to work a flexible schedule which includes all hours of the contact center
• Computer skills with the ability to navigate various systems
• Effective time management skills
• Excellent communication skills (verbal and written)

Preferences:

• One (1) year customer service or production experience
• 2 years of call center experience (strongly preferred)

Training Work Schedule:

Monday-Friday 8am-5pm CST for 7 weeks.

After Training Work Schedule:

Monday-Friday 10:00am - 7:00pm CST (one day off during the week either Tuesday, Wednesday, or Thursday) and EVERY Saturday or Sunday 12:00pm - 9:00pm CST.

Regions offers a benefits package that is flexible, comprehensive and recognizes that 'one size does not fit all' for benefits-eligible associates.

Regions is an Equal Opportunity Employer/Disabled/Veterans.