Contact Center Manager

Spectrum Healthcare Resources; United States; On-site; USD 55,000 - 75,000; Full time

Job summary

A healthcare solutions company is seeking a Contact Center Manager with Security Clearance to oversee operations in Reno, NV. You will lead a team of 100 agents, provide coaching, and ensure exceptional customer service. The ideal candidate has at least 2 years of supervisory experience and a Bachelor's degree. This role emphasizes collaboration and operational excellence.

Qualifications

• Minimum 2 years of experience as a contact center supervisor.
• At least 4 years of call center experience.
• Ability to motivate teams and foster collaboration.

Responsibilities

• Supervise and support a team of 100 Contact Center Agents and 5 Senior Agents.
• Provide coaching, mentoring, and reinforcement of training to enhance customer service.
• Collaborate with clients and leadership to ensure operational excellence and improve efficiency.

Skills

Team motivation

Customer service enhancement

Collaboration

Education

Bachelor's degree (BA/BS)

Job description

A company is looking for a Contact Center Manager with Security Clearance.

Key Responsibilities

• Supervise and support a team of 100 Contact Center Agents and 5 Senior Agents
• Provide coaching, mentoring, and reinforcement of training to enhance customer service
• Collaborate with clients and leadership to ensure operational excellence and improve efficiency

Required Qualifications

• Bachelor's degree (BA/BS) required
• Minimum 2 years of experience as a contact center supervisor
• At least 4 years of call center experience
• Ability to motivate teams and foster collaboration
• Must reside within 50 miles of Reno, NV