Contact Center Internship - 2027 Spring Semester - Part Time

Arbella Service Company, Inc.; United States; On-site; USD 28,000 - 29,000; Part time

Job summary

Arbella Insurance Group is offering a Contact Center Internship in the Operations Department. Interns will handle inbound inquiries via phone, assist with billing, policy and claim questions, and observe multiple areas to learn operations. There is potential for full-time employment after the internship based on performance and business needs.

The role emphasizes customer service, teamwork, and alignment with Arbella’s values. Training, mentorship, and exposure to multiple centers are provided.

Qualifications

• Strong attention to detail along with time management skills.
• Quick learner with sound technical aptitude.
• Works well independently as well as within a team.
• Basic computer skills.
• Ability to multi-task and work in a fast-paced environment.
• Desire for permanent employment if good fit

Responsibilities

• Effectively communicates with customers, agents, third parties and vendors across multiple communication channels.
• Performs an array of tasks including using care and compassion to guide customers through billing, policy and claim related inquiries.
• Researches and analyzes policy/billing/claim activity and proactively identifies solutions to resolve customer inquiries.
• Collaborates with independent agents and in-house Service Center to escalates urgent customer concerns using sound judgment.
• Builds relationships with our internal and external customers, agents, vendors, and others, and is committed to delivering exceptional service.
• Contributes to a positive team atmosphere, overall department goals, and is active in promoting Arbella’s core values including Diversity and Inclusion efforts.
• May have the opportunity to work in other Arbella contact centers to expand skills/knowledge based on business need.
• Performs other related work as required or requested.

Skills

Attention to detail

Time management

Teamwork

Independent work

Multi-tasking

Technical aptitude

Fast-paced environment

Permanent employment interest

Job description

Arbella Insurance Group is one of the leading insurers in the Northeast. To achieve this, we work hard to attract and retain the best people to serve our customers. We developed our Total Rewards package for this reason, as well as to set us apart from other organizations. It not only includes competitive salaries, generous benefits, and incentive programs, but also work/life programs, personal and professional learning and development opportunities, flexible work arrangements, and a free shuttle service to the Quincy Adams T station. At Arbella, we know that the happiest and most productive employees are those who work in a great environment with people who share a common goal/vision, while maintaining a healthy life outside of work. We believe in investing in our employees and encouraging our people to grow and expand their knowledge and skills so that we, too, may continue to grow as a company. It’s no wonder that we've been recognized by the Boston Business Journal as a Best Place to Work Company in MA since 2009.

This internship includes classroom training, on the job training, mentor and more! Below are the general responsibilities and qualifications for the Contact Center Internship. The interns may be working in Customer Service or the Claim Service Center within the Operations Department. The tasks will vary in each department, but the interns will be working on a variety of answering general customer inquiries via inbound phone calls, distribution of work, and job shadowing to learn about all areas of Operations. Full time positions might be available after the internship depending on business need and performance.

Responsibilities

• Effectively communicates with customers, agents, third parties and vendors across multiple communication channels.
• Performs an array of tasks including using care and compassion to guide customers through billing, policy and claim related inquiries.
• Researches and analyzes policy/billing/claim activity and proactively identifies solutions to resolve customer inquiries.
• Collaborates with independent agents and in-house Service Center to escalates urgent customer concerns using sound judgment.
• Builds relationships with our internal and external customers, agents, vendors, and others, and is committed to delivering exceptional service.
• Contributes to a positive team atmosphere, overall department goals, and is active in promoting Arbella’s core values including Diversity and Inclusion efforts.
• May have the opportunity to work in other Arbella contact centers to expand skills/knowledge based on business need.
• Performs other related work as required or requested.

Basic Qualifications

• Strong attention to detail along with time management skills needed.
• Quick learner with sound technical aptitude.
• Works well independently as well as within a team.
• Basic computer skills.
• Ability to multi-task and work in a fast-paced environment.
• Desire for permanent employment if good fit

Our current reasonable and good faith estimate of the annual salary or hourly wage range for this position is approximately $20.00 - $21.00/hr based on a variety of factors including, but not limited to, relevant skills and experience.

Arbella employees are eligible for exceptional benefit and wellness programs including medical, dental, vision, 401k plan, career development, flexible schedules and much more! Check out some of the amazing benefits and programs we offer to all employees. Voted Boston’s Best Place To Work by the Boston Business Journal since 2009! People stay when they love a company and its culture—and our average tenure is over 11 years! We take care of our people with the same warmth and dedication that we do our customers. There is an energy here at Arbella. We are a people-first organization, and you feel that from the moment you walk in the door. Browse open positions and find your perfect fit.