Contact Center Customer Service Representative

North Food Group; Torrance (CA); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in food distribution is seeking a Remote Contact Center Customer Service Representative. This role involves managing customer communications, solving issues, and providing excellent service in a supportive, remote environment with opportunities for professional growth. Join a team dedicated to customer satisfaction and inclusivity while working from home.

Benefits

Health, dental, and vision insurance

Paid time off (PTO) and holidays

401(k) retirement plan with employer match

Performance bonuses and incentives

Employee discount program

Growth and advancement opportunities

Paid virtual training

Qualifications

• 1-2 years in customer service or call center roles.
• Ability to remain calm under pressure and handle high-volume inquiries.
• Bilingual in English and Spanish, Chinese, or Vietnamese is a plus.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Assist customers with placing, tracking, or modifying orders.
• Maintain detailed records of customer interactions.

Skills

Communication

Problem-Solving

Conflict Resolution

Education

High school diploma

Associate or bachelor's degree

Tools

Microsoft Office

CRM tools

Job description

Job Title : Contact Center Customer Service Representative

Location : Remote (U.S.-based applicants only)

Company : North Food Group

About North Food Group :

Founded in the early 1980s, North Food Group is a trusted, full-service food distributor headquartered in Texas, with distribution centers in Dallas and Houston . We serve clients across Texas, Oklahoma, Kansas, New Mexico, Arkansas, and Louisiana , supplying grocery and restaurant chains including Fiesta, H Mart, 99 Ranch, La Michoacana, and El Paisa .

Driven by a culture of quality, integrity , and exceptional service , our team takes pride in building strong, lasting partnerships with customers and suppliers alike. We're expanding our customer support operations with talented remote team members who value reliability, empathy, and professionalism.

Position Summary :

We’re hiring a Remote Contact Center Customer Service Representative to provide excellent support to our grocery and restaurant clients. This role is responsible for handling inbound and outbound customer communications, assisting with orders, resolving issues, and maintaining accurate records. If you’re a strong communicator with a positive attitude and a calm, solution-focused approach, we’d love to hear from you.

Key Responsibilities :

Respond to customer inquiries via phone, email, and chat in a courteous and timely manner

Assist customers with placing, tracking, or modifying orders

Resolve product, delivery, or billing issues efficiently and professionally

Maintain detailed records of customer interactions in our CRM or support system

Collaborate with internal departments (sales, logistics, warehouse) to ensure customer satisfaction

Escalate unresolved issues to supervisors or specialized teams as needed

Provide product information, availability, and pricing details as requested

Proactively follow up on customer service requests or open cases

Maintain performance metrics (e.g., response time, resolution rate, satisfaction scores)

Requirements Qualifications :

High school diploma or equivalent; associate or bachelor's degree preferred

1–2 years of experience in customer service, call center, or help desk roles

Excellent verbal and written communication skills

Proficient in Microsoft Office (Word, Excel, Outlook); experience with CRM tools (e.g., Zendesk, Salesforce) is a plus

Ability to remain calm under pressure and handle high-volume inquiries

Strong problem-solving and conflict-resolution skills

Comfortable working independently in a remote setting with minimal supervision

Bilingual in English and Spanish, Chinese, or Vietnamese is a plus

Reliable internet connection and a distraction-free home workspace

Salary :

18 – $22 per hour , based on experience

Approximately $37,000 – $45,000 annually )

Fully remote position with paid virtual training

Health, dental, and vision insurance

Paid time off (PTO) and holidays

401(k) retirement plan with employer match

Performance bonuses and incentives

Employee discount program

Growth and advancement opportunities

Supportive and inclusive remote work culture

Schedule :

Full-time, Monday to Friday

Core business hours (Central Time Zone preferred)

Occasional evening or weekend coverage may be required based on call volume

Why Join North Food Group?

At North Food Group , our customers are the heart of what we do. As a Remote Customer Service Representative , you’ll play a vital role in ensuring their satisfaction while working from the comfort of your home. We offer stability, flexibility, and a positive, team-oriented environment that supports your professional growth.

North Food Group is an Equal Opportunity Employer. We celebrate diversity and are committed to building an inclusive, respectful workplace for all.

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