Contact Center Customer & Sales Representative

Oncourse Home Solutions, LLC; Naperville (IL); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Generous PTO

Commuter benefits

Education assistance

EAP & wellness resources

Career growth opportunities

Referral bonus

Job summary

Oncourse Home Solutions, LLC in Naperville, IL, is hiring for a sales role focused on home protection products. You will handle incoming and outgoing calls, identify customer needs, and guide them toward the best protection plan.

The position combines base pay with uncapped commissions and a clear path to higher earnings as targets are met. The role offers a Monday–Friday schedule with no nights or weekends, a structured training period, and strong benefits.

Qualifications

• 1+ year in sales or a customer-facing role.
• Motivated by commission and goals.
• Strong communication skills and ability to follow scripts.
• Ability to multitask across multiple systems while staying accurate.

Responsibilities

• Sell home warranty and related products on inbound/outbound calls.
• Identify customer needs, overcome objections and close sales.
• Hit daily/weekly/monthly targets while delivering high-quality service.
• Log calls and follow-ups accurately in the CRM; work with coaches to improve.

Skills

Sales experience

Commission motivation

Strong communicator

Multitasking

Tools

CRM tools

Salesforce

HubSpot

Job description

• $17.25 during training, 18.25/hr + Uncapped Commission post training), ($19.25/hr for bilingual Spanish speakers from day 1)
• Monday-Friday, 10:30 AM-7:00 PM | No Nights or Weekends

• Naperville, IL (Onsite)
• $17.25 during training, 18.25/hr + Uncapped Commission post training), ($19.25/hr for bilingual Spanish speakers from day 1)
• Monday-Friday, 10:30 AM-7:00 PM | No Nights or Weekends

About Us

Oncourse Home Solutions (also known as American Water Resources) helps more than 2 million homeowners protect critical home systems, including water, sewer, HVAC, electrical, and appliances. We partner with utilities and municipalities nationwide to deliver trusted home protection solutions.

Our people are SUPERs — Successful, United, Progressive, Empathetic, Reliable. We invest in your growth, celebrate wins, and build real careers.

What's in It for You?

Pay & Commission

• Base: $18.25/hr ($19.25/hr bilingual Spanish)
• At goal: ~$25/hr total (base + commission)
• Commission paid monthly
• Uncapped; earnings vary based on individual performance.
• Top performers: $5,000–$8,000/month in commission
• Ramp-up protection: commission floor for your first 3 months post-training*

(contingent on meeting attendance, productivity, and sales activity KPIs.)

Schedule

• Immediately hiring for the 10:30 AM-7:00 PM shift
• Mon-Fri, no nights, no weekends
• 5-week paid training at $17.25/hr, then $18.25/hr base once you hit the floor

Benefits

• Medical, dental, vision
• Short & long-term disability
• 401(k) with 4% company match
• Generous PTO
• Commuter benefits
• Education assistance
• EAP & wellness resources
• Career growth opportunities
• Generous referral bonus

What We’re Looking For

• 1+ year in sales or customer-facing role (retail, call center, etc.)
• Motivated by commission; resilient and goal-oriented
• Strong communicator; comfortable with sales scripts and CRM tools
• Able to multitask across multiple screens and systems simultaneously while maintaining accuracy on every call

Nice To Have

• Contact center or phone sales experience in a high-volume setting
• Home warranty, service plans, or subscription product sales
• A track record of exceeding quotas in performance-driven environments.
• Salesforce or HubSpot experience

What You’ll Do

Sales

• Sell home warranty, protection plan, and energy-related products through inbound and outbound calls
• Identify customer needs and recommend solutions and overcome objections
• Hit daily, weekly, and monthly sales targets while delivering excellent customer service

Customer & Operations

• Lead consultative, trust-building conversations
• Accurately log calls and follow-ups in CRM
• Work with coaches to continuously improve your performance

Join our growing team and build a rewarding sales career while helping homeowners protect what matters most.

As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, and local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment.