Contact Center - Consulting Solution Engineer

Zoom; Frankfort (KY); Hybrid; USD 131,000 - 263,000; Full time

Job summary

A leading communication technology company in Kentucky is looking for a Contact Center Solutions Engineer. This role involves designing and optimizing solutions to enhance customer experiences, requiring proficiency in contact center technologies and strong collaboration skills. Enjoy a hybrid work environment and a competitive salary ranging from $131,200 to $262,400 based on experience.

Qualifications

• Proficiency in IVR, ACD, CTI, QM, WFM, and virtual agents.
• Experience in designing and implementing contact center solutions.
• Familiarity with CRM systems and their integration.

Responsibilities

• Design and optimize contact center solutions.
• Collaborate with cross-functional teams for seamless integration.

Skills

Proficient in contact center technologies

Excellent communication skills

Knowledge of telephony systems

Excellent problem-solving abilities

Ability to adapt to changing technology

Education

Bachelor's in Computer Science or related field

Job description

Overview

Zoom is looking to grow its global Contact Center Solution Engineering team. Do you have a passion for working with customers? Do you have experience working in the Contact Center industry? Do you have a passion for diving into technology that powers better customer experiences? If so, we would love to have you join us here at Zoom!

About the Team

The Contact Center Solutions Engineer designs, implements, and optimizes solutions to meet organizational and customer needs. They collaborate with cross-functional teams to ensure seamless integration and functionality of technologies.

Responsibilities

• Possess a Bachelor\'s in Computer Science, Information Technology, or a related field
• Be proficient in contact center technologies such as IVR, ACD, CTI, QM, WFM, and virtual agents
• Possess excellent communication and interpersonal skills for collaborating with cross-functional teams
• Be experienced in designing and implementing contact center solutions
• Have knowledge of telephony systems and call routing strategies
• Be familiar with CRM systems and their integration with contact center solutions
• Possess excellent problem-solving abilities and attention to detail
• Be able to adapt to changing technology and business requirements in the contact center environment

Salary

Salary Range or On Target Earnings:

Minimum: $131,200.00

Maximum: $262,400.00

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations.

Anticipated Close Date

Anticipated Position Close Date: 10/07/25

Ways of Working

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Learn more about benefits.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form for contact, and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

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