Contact Center Care Coordinator- CNST

DFW Nonprofit Resource Group; Dallas (TX); Remote; USD 35,000 - 50,000; Full time

Job summary

A nonprofit organization is seeking a Contact Center Care Coordinator to provide exceptional customer service in coordinating healthcare services. This back-office role focuses on ensuring patient satisfaction while managing inquiries and service-related tasks. Ideal candidates will possess strong communication skills, a background in customer service, and familiarity with medical terminology. We offer competitive benefits and a remote work opportunity within Texas.

Benefits

Medical, Dental, Vision Insurance

401-k with company match

Tuition Reimbursement

Employee Assistance Program

Wellness program

Qualifications

• Two years experience in a call center-related role.
• Relevant training in call center or contact center environments.
• Previous healthcare experience and familiarity with medical terminology.

Responsibilities

• Manage healthcare services coordination between patients and care providers.
• Respond to customer inquiries via phone, email, and chat.
• Document customer interactions and follow up on inquiries.

Skills

Customer Service

Problem Solving

Interpersonal Skills

Communication

Education

High school graduate or equivalent

Tools

Microsoft Office

Job description

2 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Sign in to access AI-powered advices

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

The US Oncology Network

is looking for a

Overview

The US Oncology Network

is looking for a Contact Center Care Coordinator to join our team at Texas Oncology. This full-time position will support our Gulf Region. This is a remote position. We are willing to consider candidates across the state of Texas or outside of Texas.

As a part of TheUS Oncology NetworkTexas Oncology delivers high-quality, evidence-based care to patients close to home.

Texas Oncology

is the largest community oncology provider in the country and has approximately 530 providers in 280+ sites across Texas, our founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same today—at Texas Oncology, we use leading-edge technology and research to deliver high-quality, evidence-based cancer care to help our patients achieve "More breakthroughs. More victories."

in their fight against cancer. Today,

Texas Oncology

treats half of all Texans diagnosed with cancer on an annual basis.

The

US Oncology Network is one of the nation's largest networks of community-based oncology physicians dedicated to advancing cancer care in America. TheUS Oncology Network is supported by McKesson Corporation focused on empowering a vibrant and sustainable community patient care delivery system to advance the science, technology, and quality of care.

Why work for us?

One reason to join our team is because we offer our employees a competitive benefits package that includes Medical, Dental, Vision, Life Insurance, Short-term and Long-term disability coverage, a 401-k plan that comes with a company match, a Wellness program that rewards you just for tracking your steps, and lots of other great perks such as Tuition Reimbursement, an Employee Assistance program and discounts on some of your favorite retailers.

What does the Contact Center Care Coordinator do?

The Contact Center Care Coordinator is responsible for providing outstanding customer service while managing and coordinating healthcare services between patients, family members, care providers, and other healthcare institutions. Their duties can include scheduling appointments and providing support, education, and guidance to patient and providers alike.

Responsibilities

KEY RESPONSIBILITIES

• Ensures a positive and exemplary experience with all patients by focusing on patient experience, satisfaction, and resolutionÂ
• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Provide accurate information about products and services to customers
• Resolve customer complaints and concerns in a timely and effective manner
• Document customer interactions and record details of inquiries, comments, and complaints
• Follow up with customers, as needed, to ensure that their issues have been resolved to their satisfaction
• Meet or exceed established service level metrics for quality and productivity
• Stay up-to-date with product and service information and promotions
• Work collaboratively with other team members to provide excellent customer service
• Perform other duties as assigned by the Contact Center leadership
  
  

Qualifications

MINIMUM REQUIREMENTS

• High school graduate or equivalent
• Two years experience in a call center-related role
• Proven work experience in a customer service role
• Relevant training in call center or contact center environments
• Previous healthcare experience and familiarity with medical terminology
• Computer skills and proficiency in Microsoft Office
  
  

Preferred Requirements

• Proficiency in a call center or customer service setting, with knowledge of customer service principles and practices and call center telephony and technology
• Experience with Electronic Medial Record (EMR) system
• Excellent listening, interpersonal, and communication (verbal and written) skills, and professional, pleasant, and respectful telephone etiquette.
  
  

Knowledge, Skills, & Abilities

• Ability to communicate effectively and clearly, both verbally and in writing, with callers, colleagues, and managers.
• Actively listen to callers to understand their needs and concerns is a crucial skill for customer service representatives.
• Strong problem-solving and critical thinking skills to quickly and efficiently resolve the caller's request and concerns.
• Ability to manage time effectively and prioritize tasks in order to meet service level metrics, both individually and as a team.
• Ability to handle multiple tasks at once, such as answering calls, responding to emails, and updating customer records.
• Knowledge of computer software and programs, such as Microsoft Office and CRM software, is essential for recording and retrieving customer information. Working collaboratively with colleagues and managers.
• Ability to adapt to changes quickly both with the caller's needs and preferences, as well as changes in company policies and procedures.
  
  

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be offered to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time; also stooping, bending, and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier, and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens for prolonged periods of time.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations will be offered to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves frequent interaction with staff, patients, and the public.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at Texas Oncology by 2x

Get notified about new Care Coordinator jobs in Dallas, TX.

Associate Patient Care Coordinator - Rowlett, TX

YoungLives Coordinator -Lewisville/Flower Mound, Texas

Grand Prairie, TX
$14.00
-
$16.50
9 hours ago

Grand Prairie, TX $31,819 - $58,865 9 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.