Contact Center Business Intelligence Manager

Regions Bank

Birmingham (AL)

On-site

USD 110,000 - 135,000

Full time

5 days ago

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Benefits offered by this job

Paid Vacation/Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Disability Benefits

Health Savings Account

Flexible Spending Account

Life Insurance

Parental Leave

Employee Assistance Program

Associate Volunteer Program

Job summary

Regions Bank in Hoover, Alabama is seeking a Business Intelligence Manager to lead a team delivering data-driven insights and a robust BI framework. You will drive analytics initiatives, oversee BI projects, and partner with data teams to ensure accurate, actionable reporting.

The role emphasizes leadership, strategic thinking, and technical excellence in SQL, Power BI, and Snowflake, with incentive eligibility and participation in regional plans.

Qualifications

Bachelor’s degree in Business, Computer Science, Information Systems, Finance, Statistics, or related field and six (6) years of project management, systems management, data intelligence operations, or related experience
Or High School Diploma or GED and ten (10) years of project management, systems management, data intelligence operations, or related experience

Responsibilities

Advises leadership on how BI processes, practices and technologies impact business management and optimization
Directs, organizes, and leads work stream projects with BI software tools and systems
Plans, tests, and executes projects and supports day-to-day operations
Stays abreast of BI products/tools and business strategy/direction
Interprets data to provide insights to drive actions to increase efficiency and growth
Prepares information and makes presentations to executives and managers
Reviews cost benefit for realization, measures KPIs and identifies impacts
Provides subject matter expertise for key BI core functions
Works on complex, cross-functional BI solutions
Partners with data teams to ensure data is tracked consistently
Serves as data liaison for the business unit and stays abreast of BI direction

Skills

SQL

Power BI

Snowflake

Dashboard design

Data visualization

Communication

Leadership

Excel

Education

Bachelor’s degree

High School Diploma/GED

Tools

BI software tools

Job description

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.

Job Description

At Regions, the Business Intelligence (BI) Manager leads a team that is responsible for designing and implementing data and analytic solutions that provide a robust business intelligence framework.

Primary Responsibilities

Advises leadership on how BI processes, practices and technologies play a critical role in improving business management and optimization
Directs, organizes, and leads work stream projects with the use of BI software tools and systems
Plans, tests, and executes projects and supports day-to-day operations
Stays abreast of BI products/tools and business strategy/direction
Interprets data to provide insights to drive actions to increase efficiency and growth
Assesses validity of business strategy recommendations against trend data
Evaluates composite information in relation to its impact on decision-making and strategic implications
Prepares information and makes presentations to various audiences including the executive, senior and mid-level managers and associates
Reviews cost benefit for realization, measures key performance indicators and identifies impacts
Provides subject matter expertise for key BI core functions
Works on complex, cross functional business intelligence solutions
Partners with data teams within the bank to ensure data is tracked consistently and holistically
Serves as a subject matter expert and acts as a data liaison for the business unit and stays abreast of BI products/tools and of business strategies and direction

This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.

This position is incentive eligible.

Requirements

Bachelor’s degree in Business, Computer Science, Information Systems, Finance, Statistics, or related field and six (6) years of project management, systems management, data intelligence operations, or related experience
Or High School Diploma or GED and ten (10) years of project management, systems management, data intelligence operations, or related experience

Preferences

Prior experience in a financial institution
Prior experience in a management/supervisory role within Analytics, Business Intelligence, and/or Data Warehouse Management

Skills and Competencies

Familiarity with implementation procedures and reporting tools
Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)
Strong verbal, written communication, and organizational skills
Strong work ethic and self-motivation
2 + years of experience working with data within a Snowflake data warehouse or data platform environment.
3+ years of experience designing and developing dashboards, reports, and visualizations using a business intelligence platform, preferably Power BI.
Strong expertise in SQL with demonstrated experience in data transformation, complex query development, performance optimization, and analytical problem-solving.
Ability to translate business requirements into actionable data insights and reporting solutions.

Position Type

Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Minimum

Job Range Target:

$122,344.75 USD

Median

$154,660.00 USD

Incentive Pay Plans

This role is eligible to participate in the annual discretionary incentive plan. Employees are eligible to receive a discretionary award based on individual, business, and/or company performance.Opportunity to participate in the Long Term Incentive Plan.

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.