Contact Center Associate - Remote: Continental United States

Harbor Freight Tools; Calabasas (CA); Remote; USD 18,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short-term Disability

Long-term Disability

401(k) Plan

Paid Time Off

Sick Time

Holidays

Job summary

Harbor Freight Tools is seeking a dedicated Contact Center Associate for a fully remote role. You will deliver exceptional service across phone, chat, text, and email channels, handling troubleshooting and product support with professionalism and care.

The position emphasizes clear written and verbal communication, teamwork, and a disciplined, fast-paced work style. It offers a structured schedule, comprehensive benefits, and a focus on customer satisfaction and problem-solving.

Qualifications

• Provide outstanding customer service via phone, chat, text, and email channels.
• Troubleshoot issues, resolve concerns, and offer thoughtful solutions.
• Communicate clearly and effectively, both verbally and in writing.
• Collaborate with team members to ensure consistent and high-quality support.

Responsibilities

• Provide outstanding customer service via phone, chat, text, and email channels.
• Troubleshoot issues, resolve concerns, and offer thoughtful solutions.
• Communicate clearly and effectively, both verbally and in writing.
• Utilize resources to provide advanced product support.
• Join team huddles and one-on-one coaching sessions.
• Collaborate with team members to ensure consistent and high-quality support.
• Demonstrate self-awareness and openness to feedback.

Job description

This is a remote position with a highly structured schedule and clear expectations. While you'll be working from home, the role demands full-time focus throughout your workday. It's ideal for someone who thrives in a disciplined, fast-paced environment.

Our Contact Center Associates deliver exceptional service through phone and written channels. They handle troubleshooting, resolve issues efficiently, and provide general support with professionalism and care. With strong communication skills and a passion for helping others, they thrive on solving problems and ensuring every customer feels valued.

Duties and Responsibilities

• Provide outstanding customer service via phone, chat, text, and email channels
• Troubleshoot issues, resolve concerns, and offer thoughtful solutions
• Communicate clearly and effectively, both verbally and in writing
• Utilize resources to provide advanced product support
• Join team huddles and one-on-one coaching sessions
• Collaborate with team members to ensure consistent and high-quality support
• Demonstrate self-awareness and openness to feedback

Scope

• Staff supervision and development: No
• Travel: Up to 5%
• Flex Designation: Call Center

The anticipated rate for this position is up to $21.50 per hour depending on location, knowledge, skills, education and experience. In addition, we offer comprehensive and competitive benefits to Associates (and their families) such as early access to pay, medical, dental, vision, life insurance, short-term and long-term disability. Eligible Associates are able to enroll in our company’s 401k plan. Associates will accrue paid time off up to 120 hours per year and paid sick time up to 80 hours per year unless otherwise required by law. Associates will accrue paid time off up to 184 hours per year (inclusive of PTO, floating holidays, and paid holidays). Paid sick time up to 80 hours per year unless otherwise required by law.