Contact Center Associate (Melbourne) Contract to Hire

Space Coast Credit Union; Melbourne (FL); On-site; USD 31,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) match

HSA match

Tuition reimbursement after one year

20+ days PTO, birthday PTO, and 11 USH

Job summary

Space Coast Credit Union seeks a Contact Center Associate in Melbourne to deliver high-quality member service via phone, fax, and mail. You will assist with SCCU information, cross-sell products, and meet call handling standards.

The role is a six-month contract to hire with a shift differential for second shift and opportunities for growth within SCCU.

Qualifications

• 1-12 months of prior customer service experience; including 6 months in a Call Center environment.

Responsibilities

• Answer member inquiries by phone, fax or mail and respond promptly with SCCU information.
• Resolve member questions, research records, and provide timely, effective service.
• Promote SCCU products and services to meet personal sales goals.
• Maintain knowledge of SCCU loans and deposit promotions to reference accurately.

Skills

Customer service experience

Education

High School Diploma or equivalency

Job description

Contact Center Associate (Melbourne) Contract to Hire

Job Category: Team Member

Requisition Number: CONTA003840

Locations

Showing 1 location

MELBOURNE, FL 32904, USA

Description

Detailed Job Description -

AtSpace Coast Credit Union (SCCU), our members are at the heart of everything we do. Since 1951, we’ve been committed to delivering financial services founded on integrity and a people-first philosophy.

As a Contact Center Associate in our Melbourne Operations Center you will act as representative of SCCU and provides exceptional quality service for members. To assist members via telephone, fax and mail providing them with SCCU information and cross-sell SCCU products and services.

**This is a six month contract to hire position. We are looking for multiple candidates for first and second shift. There is a shift differential for second shift positions.

Why Join SCCU?

• Member-Focused Mission: Be part of a not-for-profit organization that reinvests in its members.
• Career Growth: We prioritize internal promotions and offer on-the-job training.

Contact Center Associate Key Responsibilities

• Receives member phone calls/faxes/mail and is able to respond to questions, inquiries and concerns promptly. Demonstrates energy and enthusiasm in satisfying member’s requests. Balances member’s requests with SCCU procedures. Displays ability to perform a wide range of different tasks during the course of work day, to provide fast, friendly and effective service to SCCU membership.
• Resolves member problems, obtains information, researches records, follows up on details, assesses member’s needs timely and efficiently and reports the results to the inquiring party. Provides creative solutions to member problems or questions. Demonstrates the ability to gain agreement or acceptance of proposed solutions to member’s questions or concerns. Displays consideration to the member with problem resolution and demonstrates a willingness to turn problem calls into opportunities to sustain profitable member relationships.
• Maintains a thorough and current knowledge of SCCU lending and deposit account promotions, criteria, guidelines, procedures, policies, and processes, in order to provide members with current information, and refer loans, mortgages and deposit accounts appropriately.
• Meets established call volume and wait time standards to ensure efficient call handling and quality service delivery.
• Cross sells and promotes SCCU products and services to potential and existing members by means of inbound members phone inquiries or outbound calling programs, to meet personal sales goals and the established productivity standards for SCCU.

Contact Center Associate Requirements

1-12 months of prior customer service experience; including 6 months in a Call Center environment.

• High School Diploma or equivalency required

Contact Center Associate Compensation

• Starting Salary: $22.18 - $23.48/hour
• Bonus Opportunity: Eligible for ONE SCCU Annual Bonus.
• Health & Wellness: Medical, dental, and vision insurance, plus an Employee Assistance Program.
• Financial Perks: 401(k) match (5%), HSA match, and SCCU-paid insurance (short/long-term disability, life insurance).
• Education Support: Tuition reimbursement after one year of service.
• Generous Time Off: 20+ days of PTO, birthday PTO, and 11 federal holidays.
• Exclusive Discounts: Lower rates on loans, credit cards, and no fee SCCU accounts!

Work Schedule

• 1st shift: between (8-6) M-F every third Saturday with a 1/2 day during the week
  2nd Shift: between (10-8) M-F every Saturday 9-5 with a 1/2 hour lunch and a day off during the week

About SCCU

Since 1951,Space Coast Credit Union (SCCU)has proudly served our community, growing to over 685,000 members and managing $9 billion in assets. With 67 branches spanning Florida’s east coast, we are the third-largest credit union in the state. In 2025, we expanded into Orange County to better serve the growing East Orlando market.

As a not-for-profit financial institution, SCCU is dedicated to putting our members first. Unlike traditional banks, we return profits to our members through better rates, lower fees, and enhanced services. While we offer the same financial products—like checking, savings, and loans—our focus remains on empowering our members and supporting their financial well-being. With local decision-making and a commitment to exceptional service, we strive to make a meaningful difference in the lives of those we serve.

At SCCU, we also prioritize our team members by fostering a supportive and collaborative environment that encourages career growth and development. As we continue to grow, we are seeking talented, member-focused professionals to join our team and help deliver innovative financial solutions and outstanding service.

I UNDERSTAND this application a legal document for purposes of your employment. Upon acceptance of an offer with SCCU, I UNDERSTAND that I will be required to complete background, employment verifications, and drug screening. I UNDERSTAND further that any misstatements or omissions in this application and pre-employment process can be considered falsification and will result in a decision not to hire me, or to discharge me if discovered after I am hired. I UNDERSTAND that the information requested regarding date of birth, race and sex is for the sole purpose of gathering the above information accurately, and will not be used to discriminate against me in violation of any law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hired.

SCCU is a drug‑free workplace. I understand that as a condition of my employment, I will be required to submit to any testing for the presence of drugs, and to submit to any procedure to assess my qualifications for employment. If hired, I ALSO AGREE that if I am hired, my employment is for no definite time and may be terminated at any time without prior notice.

Qualifications

Preferred

Enthusiastic

Shows intense and eager enjoyment and interest

Dedicated

Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

Self-Starter

Inspired to perform without outside help

Goal Completion

Inspired to perform well by the completion of tasks

Financial

Inspired to perform well by monetary reimbursement

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Required

High School or better.

Experience

Required

1-2 years:

Consumer debt collections or sales

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.