Contact Center Associate - Authorizations Agent - 100% Remote

Lensa; Salt Lake City (UT); Remote; Full time

Job summary

A leading company in home maintenance services is seeking a Contact Center Associate - Authorizations Agent for a full-time remote position. This role involves reviewing contracts, authorizing repairs, and negotiating with contractors, as well as providing customer support. Successful candidates will possess strong customer service skills, attention to detail, and the ability to work in a fast-paced environment.

Benefits

Insurance for medical/pharmacy, dental, vision, life, and disability

401(k) matching

Employee stock purchase plan

Weight loss and smoking cessation programs

Qualifications

• High school diploma or GED required.
• 1-3 years of customer service experience required.
• Strong communication and negotiation skills.

Responsibilities

• Review contracts and determine coverage for repairs.
• Negotiate pricing with contractors.
• Inform members of non-covered claims and provide follow-up.

Skills

Knowledge of how to read a contract

Customer service

Conflict resolution

Negotiation skills

Attention to detail

Ability to multi-task

Ability to adapt to a fast-paced environment

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Contact Center Associate - Authorizations Agent - 100% Remote

Contact Center Associate - Authorizations Agent - 100% Remote

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Lensa partners with DirectEmployers to promote this job for Front Door LLC.

Overview

Frontdoor is reimagining how homeowners maintain and repair their most valuable asset – their home. As the parent company of two leading brands, we bring over 50 years of experience in providing our members with comprehensive options to protect their homes from costly and unexpected breakdowns through our extensive network of pre-qualified professional contractors. American Home Shield, the category leader in home service plans with approximately two million members, gives homeowners budget protection and convenience, covering up to 23 essential home systems and appliances. Frontdoor is a cutting edge, one-stop app for home repair and maintenance. Enabled by our Streem technology, the app empowers homeowners by connecting them in real time through video chat with pre-qualified experts to diagnose and solve their problems. The Frontdoor app also offers homeowners a range of other benefits including DIY tips, discounts and more. For more information about American Home Shield and Frontdoor, please visit frontdoorhome.com .

Responsibilities

Summary:

As an Authorizer, you will review contracts and determines coverage. You will negotiate pricing with contractors when applicable, inform members of non-covered claims when applicable and provides any necessary follow-up.

Responsibilities:

• Responsible for authorizing repair/replacement of covered systems or appliances.
• Negotiates pricing with contractors. Informs customers of non-covered claims when applicable.
• Provides any necessary follow-up.
  
  

Available Shifts

Full-time Position

Schedule 1

Off days - Sunday and Monday

Tuesday, Wednesday, Thursday, Friday - 12:30 p.m. to 9:00 p.m. CST

Saturday - 11:30 a.m. to 8:00 p.m. CST

(Schedule subject to change based on business need)

Schedule 2

Off days - Friday and Saturday

Monday, Tuesday, Wednesday, Thursday - 12:30 p.m. to 9:00 p.m. CST

Sunday - 10:30 a.m. to 7:00 p.m. CST

(Schedule subject to change based on business need)

Qualifications

Minimum Education, Licensure and Professional Certification requirements:

High school diploma or general education degree (GED) required; and/or an equivalent combination of education and experience

Minimum Experience Required

1-3 years of customer service experience and/or training required

Required Skills:

• Knowledge of how to read a contract
• Knowledge of business unit policies and procedures
• Customer service and conflict resolution
• Negotiation skills
• Computer skills (Microsoft Word, Excel, Outlook)
• Attention to detail
• Ability to multi-task
• Ability to adapt to a fast-paced environment
• Must have internet access with minimum 4.6Mbps upload/download speeds
  
  

Preferred Skills:

• Highly skilled in mathematics
• Strong deductive reasoning skills
• Effective communication skills
  
  

Essential Functions

• Ability to be on video call as required during working hours.
  
  

Other/State Specific

This role pays between $ 16.00 to $17.00 , and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location.

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At Frontdoor certain roles are eligible for additional rewards and incentives. Speak directly to your recruiter to learn more.

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Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan.

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Learn more about benefits (https://frontdoor.jobs/benefits/) at Frontdoor .

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ID 2025-3737

Category Customer Service/Support

Type Full Time

Company AHS American Home Shield Corp

If you have questions about this posting, please contact [e-mail]

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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