Contact Center Associate - Authorizations Agent - 100% Remote

Lensa; Des Moines (IA); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company in home services is seeking a Contact Center Associate - Authorizations Agent for a fully remote role in Des Moines, IA. The successful applicant will authorize repair and replacement requests, negotiate pricing, and engage directly with customers. Ideal candidates should have a high school diploma and 1-3 years of customer service experience along with strong negotiation and conflict resolution skills.

Benefits

Healthcare insurance

401(k) matching

Employee stock purchase plan

Wellness programs

Qualifications

• 1-3 years of customer service experience required.
• Ability to read contracts and understand policies.
• Effective communication skills preferred.

Responsibilities

• Review contracts and determine coverage.
• Negotiate pricing with contractors.
• Inform customers of non-covered claims.

Skills

Customer service

Negotiation

Conflict resolution

Attention to detail

Ability to multi-task

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Contact Center Associate - Authorizations Agent - 100% Remote

Contact Center Associate - Authorizations Agent - 100% Remote

15 hours ago Be among the first 25 applicants

Lensa is a U.S. career site that helps job seekers discover job opportunities. We are not a staffing firm or agency. We promote jobs on behalf of our clients, which include employers, recruitment agencies, and marketing partners.

Overview

Frontdoor is reimagining how homeowners maintain and repair their most valuable asset – their home. As the parent company of two leading brands, we bring over 50 years of experience in providing our members with comprehensive options to protect their homes from costly and unexpected breakdowns through our extensive network of pre-qualified professional contractors. American Home Shield, the category leader in home service plans with approximately two million members, gives homeowners budget protection and convenience, covering up to 23 essential home systems and appliances. Frontdoor is a cutting edge, one-stop app for home repair and maintenance. Enabled by our Streem technology, the app empowers homeowners by connecting them in real time through video chat with pre-qualified experts to diagnose and solve their problems. The Frontdoor app also offers homeowners a range of other benefits including DIY tips, discounts and more. For more information about American Home Shield and Frontdoor, please visit frontdoorhome.com .

Responsibilities

Summary:

As an Authorizer, you will review contracts and determines coverage. You will negotiate pricing with contractors when applicable, inform members of non-covered claims when applicable and provides any necessary follow-up.

Responsibilities:

• Responsible for authorizing repair/replacement of covered systems or appliances.
• Negotiates pricing with contractors. Informs customers of non-covered claims when applicable.
• Provides any necessary follow-up.
  
  

Available Shifts

Full-time Position

Schedule 1

Off days - Sunday and Monday

Tuesday, Wednesday, Thursday, Friday - 12:30 p.m. to 9:00 p.m. CST

Saturday - 11:30 a.m. to 8:00 p.m. CST

(Schedule subject to change based on business need)

Schedule 2

Off days - Friday and Saturday

Monday, Tuesday, Wednesday, Thursday - 12:30 p.m. to 9:00 p.m. CST

Sunday - 10:30 a.m. to 7:00 p.m. CST

(Schedule subject to change based on business need)

Qualifications

Minimum Education, Licensure and Professional Certification requirements:

High school diploma or general education degree (GED) required; and/or an equivalent combination of education and experience

Minimum Experience Required

1-3 years of customer service experience and/or training required

Required Skills:

• Knowledge of how to read a contract
• Knowledge of business unit policies and procedures
• Customer service and conflict resolution
• Negotiation skills
• Computer skills (Microsoft Word, Excel, Outlook)
• Attention to detail
• Ability to multi-task
• Ability to adapt to a fast-paced environment
• Must have internet access with minimum 4.6Mbps upload/download speeds
  
  

Preferred Skills:

• Highly skilled in mathematics
• Strong deductive reasoning skills
• Effective communication skills
  
  

Essential Functions

• Ability to be on video call as required during working hours.
  
  

Other/State Specific

This role pays between $ 16.00 to $17.00 , and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location.

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At Frontdoor certain roles are eligible for additional rewards and incentives. Speak directly to your recruiter to learn more.

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Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan.

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Learn more about benefits (https://frontdoor.jobs/benefits/) at Frontdoor .

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ID 2025-3737

Category Customer Service/Support

Type Full Time

Company AHS American Home Shield Corp

If you have questions about this posting, please contact [e-mail]

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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Contact Center Associate - Authorizations Agent - 100% Remote

Contact Center Associate - Authorizations Agent - 100% Remote

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