Contact Center Associate

Kitsap Credit Union; Bremerton (WA); Hybrid; USD 31,000 - 33,000; Full time

Benefits offered by this job

Free onsite parking

11 Paid holidays

Medical, Dental, Vision insurance

401K with company match up to 2%

Paid volunteer time off

Tuition reimbursement

Discounts on Kitsap Credit Union's产品

ORCA transit pass

Job summary

Kitsap Credit Union is hiring full-time hourly Contact Center Associates for our East Bremerton location. The first six months are on-site, with potential for a hybrid schedule after satisfactory performance.

The role focuses on providing exceptional service through all digital channels, deepening member relationships, and educating members on digital/self-service options. Strong customer service and communication skills are essential.

Qualifications

• High School diploma or GED.
• Minimum one year of customer service or retail experience.
• Availability on Saturdays and extended hours.
• Excellent interpersonal communication including listening, speaking, and writing.
• Proficient with Microsoft Office applications.
• Ability to learn KCU core operating systems and self-service tech (iPhones, Androids).
• Ability to handle stress in a fast-paced environment.

Responsibilities

• Engage members and callers, identify needs, and recommend products and services.
• Handle daily operations including basic transactions and new accounts.
• Educate on digital and self-service options as products and services evolve.
• Support a positive, high-performing team environment.
• Adhere to operational, regulatory, and security requirements.
• Maintain strict confidentiality of information at all times.
• Contribute to department operations and perform other duties as assigned.
• Model and represent KCU's core values.

Skills

Customer service

Retail sales

Communication

MS Office

Self-service tech

Interpersonal skills

Stress management

Education

High School diploma or GED

Tools

KCU core systems

Self-service platforms

Job description

About Us

Kitsap Credit Union is a not-for-profit, member-owned financial cooperative with more than 300 employees and 14 branches throughout Western Washington. We have a passion for making a positive difference. As a $2 + billion-asset credit union, we are deeply committed to our members' financial wellbeing and the prosperity and quality of life in the communities we serve. We are proud to be led by individuals with the experience and skills to drive our organization towards our goals for strategic growth and operational excellence. Our KCU Cares Foundation program focuses on providing resources and support for those struggling with homelessness or hunger and improving the financial well-being of the people in our communities. And beyond monetary efforts, we have provided thousands of hours in staff volunteerism and in-kind support.

At Kitsap Credit Union, our success is built on trust-based relationships and personalized service. We understand our employees are key to our success. They provide the personalized service to our members and contribute to the communities where we live. We are committed to providing a supportive, mission-driven, and inclusive culture where employees can grow their careers. To learn more, visit kitsapcu.org.

About The Role

Kitsap Credit Union is hiring full-time hourly Contact Center Associates to work out of our East Bremerton location. The first six months will be on-site, after which you may be eligible for a hybrid schedule based on satisfactory performance. This position is responsible for providing exceptional service through all digital channels while deepening member relationships by cross-selling products and services and educating on digital and self-service options.

Quick Facts

Reports to: Contact Center Supervisor

Employment Type: Full-time, hourly, non-exempt, in-person/hybrid

Salary Range: $22.28 - $24.00/hour depending on experience

Bonus Target: 5% potential incentive of base pay

Working Hours: Monday - Friday 8am-6pm, plus rotating Saturdays 9am-4pm; 40-hour work week

Grade: 5BC

Industry: Banking

Key Responsibilities

• Authentically engage members and callers through asking relevant and meaningful questions, identifying their needs, and making appropriate product and service recommendations.
• Perform daily operations including basic transactions, card maintenance, new accounts, assisting members with their online banking and other financial needs.
• Promote and effectively educate members on digital and self-service options, with continual education as new products and digital services are introduced.
• Contribute to and support a positive work environment to ensure an effective, high performing, and cohesive team.
• Adhere to operational, regulatory, and security requirements while minimizing losses.
• Maintain a high level of confidentiality relative to any information received directly or indirectly at all times.
• Contribute to effective department and credit union operations by performing other related duties as assigned.
• Understand, model, and represent KCU's core values.

Basic Qualifications And Education

• High School diploma or GED.
• Minimum one year customer service and/or retail sales experience.
• Availability during Saturdays and extended business hours.
• Excellent interpersonal communication skills including effective listening, speaking, and writing.
• Proficient in Microsoft Office applications.
• Ability to learn and maintain strong level of expertise with Kitsap Credit Union's core operating systems and self-service technology (iPhones, Androids, etc.).
• Ability to handle stress in a high volume and fast-paced environment.

Preferred Qualifications

• Previous financial institution experience a plus.

Please note: Kitsap Credit Union does not offer visa sponsorship for this position. Candidates must be legally authorized to work in the United States without current or future sponsorship.

Our Values

Integrity: We believe in acting with honesty, trust, and respect which are at the forefront of our daily engagement.

Responsibility: We believe that responsibility is holding ourselves accountable for our decisions, actions, and their outcomes.

Collaboration: We believe in the power of a diverse group of people working together to achieve a united outcome.

Authenticity: We believe activities in actions that demonstrate our commitment to be transparent, dependable, and genuine in every day.

What We Offer

Not only are we one of the largest credit unions in Washington State, and growing, but we are also a company that cares about its employees. We back that up for our employees by offering competitive pay and a benefits package that helps support you and your family’s lifestyle. We value our employees, and we strive to keep our benefits comprehensive and affordable. Some of our benefits include:

Careers | Kitsap Credit Union (kitsapcu.org)

• Free onsite parking
• Annual time off and sick time accrued
• 11 Paid holidays
• 1 Personal floating day
• Medical, Dental, Vision, Short- and Long-term Disability, Life and AD&D Insurance
• Employee Assistance Program
• Choose from a PPO medical plan or a High Deductible with a Health Savings Account
• 3% KCU funded Safe Harbor Contribution to your 401K
• KCU will match up to 2% of your 401K contributions
• All 401K contributions are 100% vested
• Potential annual incentive in all roles within Kitsap Credit Union
• Tuition reimbursement
• 8 hours of paid volunteer time offDiscounts on KCU's products and services
• Enjoy unlimited ORCA transit access through KCU for less than $45 a year - your cost as an employee

We believe in the power of belonging – it's in our DNA as a not-for-profit, member-owned cooperative. Our un-bank-like structure ensures that we remain all about people: our members, our employees, and the people in the communities where we live and work. We work hard to provide a collaborative and inclusive environment where you can grow and excel in your career.

We are dedicated to serving our members by providing personalized experiences, convenient access, and highly competitive products and services. But it goes much deeper than that. For more than 86 years, we have been relentless about making a positive difference in our communities. We understand that when our members and communities succeed, we all succeed, and that success can’t happen without great employees.

Employment is contingent upon satisfactory background check. Kitsap Credit Union is an Equal Opportunity Employer. All qualified applicants for employment will receive consideration without regard to sex, marital status, race, color, religion, national origin, age, veteran status, disability, genetic information, or any other protected status.

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