Contact Center Agent I

LifeBridge Health; Randallstown (MD); On-site; USD 23,000 - 31,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Wellness programs

Mental health support

403(b) retirement

Tuition reimbursement

Paid time off

On-site parking

Job summary

LifeBridge Health is seeking a Contact Center - Agent I to handle patient and provider requests via multiple channels, ensuring accurate information and timely service. The role emphasizes collaboration with staff to proactively address customer needs and enhance experiences.

The position requires 1–3 years in a contact center or related field, with on-site work in Maryland and a focus on patient-centered care and efficient issue resolution.

Qualifications

• Essential: 1-3 years of experience in customer service or contact center.

Responsibilities

• Handle requests via phone, EMR portal, LBH website, or unified communications.
• Assist patients and providers with appointments, prescriptions, refills, preauthorizations, and referrals.
• Collaborate with staff to improve the customer experience.

Job description

Summary

The Contact Center - Agent I uses protocols, guidelines, and appropriate software systems to handle customer requests coming into the Contact Center by phone, EMR portal, LBH website, or other unified communications. The agent handles requests in support of patients, specific provider practices, departments or other LBH services. Requests will include appointments, prescription refills, or other provider practice associated activity including preauthorization and referral follow up. The agent works in partnership with other staff members and proactively identifies and responds to LBH customer's needs to enhance the customer experience.

Experience

Essential:

• 1-3 years

Pay Range

$17.00 to $22.59 Based On Experience

Benefits

• Medical, dental, and vision coverage starting the first of the month after hire, plus wellness programs and mental health support
• 403(b) retirement plan with employer match, pension, and life and disability insurance
• Tuition reimbursement toward advanced degrees and specialty certifications
• Generous paid time off, fitness discounts, and free on-site parking

About Hospital

About LifeBridge Health

LifeBridge Health is a dynamic, purpose-driven health system redefining care delivery across the mid-Atlantic and beyond, anchored by our mission to "improve the health of people in the communities we serve." Join us to advance health access, elevate patient experiences, and contribute to a system that values bold ideas and community-centered care.

With over 14,000 employees, 130 care locations, and two million annual patient encounters, we combine strategic growth, innovation, and deep community commitment to deliver exceptional care anchored by five leading centers in Maryland.

Our organization thrives on a culture of CARE BRAVELY-where compassion, courage, and urgency drive every decision, empowering teams to shape the future of healthcare.

LifeBridge Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression. LifeBridge Health does not exclude people or treat them differently because of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression.